TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Harvest

    Score8.8 out of 10
    N/AHarvest is used to track time, gain insights from past projects, and get paid for work. Dedicated apps and integrations with popular tools like Asana and Slack allow Harvest to fit into a team’s workflow. A selection of visual reports are offered to keep projects running smoothly and an organization's team supported. Harvest also helps to turn a team’s tracked time and expenses into professional nvoices and collect payment quickly with integrated online payments.

    $13.75

    per month per seat

    Upland PSA

    Score5.8 out of 10
    N/AUpland PSA helps professional services teams grow their business.

    $15

    per month

    Pricing
    HarvestUpland PSA
    Editions & Modules
    Harvest Pro
    $13.75
    per month per seat
    Harvest Premium
    $17.50
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    HarvestUpland PSA
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual billing on Pro and Premium plans.
    More Pricing Information
    Community Pulse
    HarvestUpland PSA
    Considered Both Products
    Harvest
    No answer on this topic
    Upland Software
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    25 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    24 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    25 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    No answers on this topic
    Best Alternatives
    HarvestUpland PSA
    Small Businesses
    Time Doctor
    Score8 out of 10
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    Score7.7 out of 10
    Medium-sized Companies
    Toggl Track
    Score9 out of 10
    Workday Professional Services Automation
    Score8.2 out of 10
    Enterprises
    TimeCamp
    Score7 out of 10
    Planview AdaptiveWork
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HarvestUpland PSA
    Likelihood to Recommend
    9.5
    (52 ratings)
    6.0
    (11 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (6 ratings)
    Usability
    9.1
    (5 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.4
    (18 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    HarvestUpland PSA
    Likelihood to Recommend
    Harvest
    Harvest is ideally suited for a variety of scenarios, particularly in the realms of freelance or consulting work, where accurate hour tracking for billing is crucial. It excels in small to medium businesses managing team projects, allowing for effective resource allocation and time management across multiple concurrent projects. For budgeting and forecasting, Harvest provides valuable data, aiding in accurately estimating the duration and cost of future projects based on past data. It's also highly beneficial for remote or distributed teams, thanks to its cloud-based platform that facilitates seamless coordination. Additionally, its detailed reporting features enhance client transparency, fostering trust through clear communication of time spent on projects. However, Harvest may be less suitable for larger enterprises with complex integration needs or specialized industries requiring more niche features. Small startups or individuals on tight budgets might find the cost challenging, especially if they don't fully utilize all its features. Lastly, for those needing only basic time tracking, simpler or free tools might be more appropriate, making Harvest an unnecessary expenditure for basic needs.
    Incentivized
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    Upland Software
    We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
    With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
    Incentivized
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    Pros
    Harvest
    • Offers several options on using the tool, for example, you can use the app on your phone, the app for desktop, or simply have the website open.
    • The timer integrates with other platforms. For example, our team uses Asana as our project management tool. Now, in real-time, I can know which projects my team is working on and whether we're implementing good time management strategies to meet our goals.
    • The summary break downs are wonderful! You can view an individual's hours as well as project hours. There are even notifications you could receive when your team is getting close to reaching the allotted time for a client's project.
    Incentivized
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    Upland Software
    • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
    • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
    • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
    Incentivized
    Read full review
    Cons
    Harvest
    • I’m still trying to figure out how tasks best associate to a specific project. There’s a couple different places to edit that and I’m a little confused as to best practice.
    • Does not integrate into basecamp which is our project management system
    Incentivized
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    Upland Software
    • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
    • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
    • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
    Incentivized
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    Likelihood to Renew
    Harvest
    No answers on this topic
    Upland Software
    I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
    Read full review
    Usability
    Harvest
    Again, just a minor compatibility issues using with other platforms such as Basecamp, but it does do everything promised. The only downfall we have found is having to create a job in both platforms and then connecting them later vs being able to create a project once and having them automatically connect.
    Incentivized
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    Upland Software
    I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
    Incentivized
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    Support Rating
    Harvest
    They're very responsive and do their best to answer whatever questions we've had. Sometimes, the question or request we've made is for a feature that doesn't yet exist, however in most cases those features have been built later and did eventually address our need.
    Incentivized
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    Upland Software
    The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
    Incentivized
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    Implementation Rating
    Harvest
    No answers on this topic
    Upland Software
    The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
    Incentivized
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    Alternatives Considered
    Harvest
    Harvest is significantly better than Jira. I think Jira's is not originally intended to be used as a time logging/management system, but we had been previously using it as that. It was much clunkier, and many employees had a difficult time using it as a user interface goes. Harvest is much more user friendly and has simplified the daily time-logging process for everyone in our office
    Incentivized
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    Upland Software
    The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
    Incentivized
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    Return on Investment
    Harvest
    • Harvest has improved our payment schedules. Since we switched, we get paid for projects much sooner.
    • Harvest has saved us a ton of time with payroll. We are able to track our users time and pay them appropriately based on their billable hours.
    • Harvest is becoming a lifesaver around tax time. The reporting features have allowed us to pull reports for our tax accountant.
    Incentivized
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    Upland Software
    • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
    • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
    • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
    Incentivized
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    ScreenShots

    Harvest Screenshots

    Screenshot of the time tracking experience in HarvestScreenshot of project progress tracking, with budgets and costsScreenshot of team capacity trackingScreenshot of a visualization displaying where a team's time is goingScreenshot of Harvest invoicing, that turns tracked time and expenses into invoices so users can get paid online