TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HCL BigFix

    Score8.3 out of 10
    N/ABigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A

    Salt

    Score6.2 out of 10
    N/AVMware Salt is an Infrastructure Automation & Configuration Management platform that provisions, configures, deploys, and manages infrastructure components at scale. The solution utilizes an event-driven automation engine to enforce compliant software states across virtual machines, servers, containers, and network devices. The VMware Salt solution is comprised of software components from both VMware and the open-source Salt Project While the Salt Masters and Salt Minions are a part of the open…N/A
    Pricing
    HCL BigFixSalt
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HCL BigFixSalt
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HCL BigFixSalt
    Considered Both Products
    HCLSoftware
    No answer on this topic
    Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    HCL BigFixSalt
    Small Businesses
    Avast CloudCare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Action1
    Score9.4 out of 10
    Perforce Puppet
    Score8.5 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9 out of 10
    Ansible
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HCL BigFixSalt
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.0
    (10 ratings)
    Support Rating
    6.0
    (3 ratings)
    8.2
    (1 ratings)
    User Testimonials
    HCL BigFixSalt
    Likelihood to Recommend
    HCLSoftware
    HCL BigFix is well-suited:
    1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
    2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
    3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
      However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
    4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
    Read full review
    Broadcom
    SaltStack is a very well architected toolset and framework for reliably managing distributed systems' complexity at varied scale. If the diversity of kind or number of assets is low, or the dependencies are bounded and simple, it might be overkill. Realization that you need SaltStack might come in the form of other tools, scripts, or jobs whose code has become difficult, unreliable, or unmaintainable. Rather than a native from-scratch SaltStack design, be aware that SaltStack can be added on to tools like Docker or Chef and optionally factor those tools out or other tools into the mix.
    Incentivized
    Read full review
    Pros
    HCLSoftware
    • Software inventory.
    • Patch deployment.
    • Patch review.
    Incentivized
    Read full review
    Broadcom
    • Targeting is easy and yet extremely granular - I can target machines by name, role, operating system, init system, distro, regex, or any combination of the above.
    • Abstraction of OS, package manager and package details is far advanced beyond any other CRM I have seen. The ability to set one configuration for a package across multiple distros, and have it apply correctly no matter the distrospecific naming convention or package installation procedure, is amazing.
    • Abstraction of environments is similarly valuable - I can set a firewall rule to allow ssh from "management", and have that be defined as a specific IP range per dev, test, and prod.
    Incentivized
    Read full review
    Cons
    HCLSoftware
    • The patching function is difficult for RedHat Linux servers, and can be improved.
    • The site configuration and access control appears to be cumbersome.
    Incentivized
    Read full review
    Broadcom
    • Managing network hardware should be more native and easy
    • SaltStack should buffer jobs and, when a client returns, make sure it is executed proberly
    • SaltStack should provide basic pillar and states structures to help get newbies started
    Incentivized
    Read full review
    Support Rating
    HCLSoftware
    Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
    Incentivized
    Read full review
    Broadcom
    We haven't had to spend a lot of time talking to support, and we've only had one issue, which, when dealing with other vendors is actually not that bad of an experience.
    Read full review
    Alternatives Considered
    HCLSoftware
    We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
    Read full review
    Broadcom
    We moved to SaltStack from Puppet about 3 years ago. Puppet just has too much of a learning curve and we inherited it from an old IT regime. We wanted something we could start fresh with. Our team has never looked back. SaltStack is so much easier for us to use and maintain.
    Incentivized
    Read full review
    Return on Investment
    HCLSoftware
    • When there is a need to patch a Windows System it has worked
    Incentivized
    Read full review
    Broadcom
    • We manage two complex highly available self-healing (all infrastructure and systems) environments using SaltStack. Only one person is needed to run SaltStack. That is a HUGE return on investment.
    • Building tooling on top of SaltStack has allowed us to share administrative abilities by role - e.g. employee X can deploy software Y. No need to call a sysadmin and etc.
    • Recovery from problems, or time to stand-up new systems is now counted in minutes (usually under eight) rather than hours. This is a strategic advantage for rolling out new services.
    Incentivized
    Read full review
    ScreenShots

    HCL BigFix Screenshots

    Screenshot of HCL BigFix Inventory DashboadScreenshot of HCL BigFix Inventory - Spend OverviewScreenshot of DEX ScoreScreenshot of Modern Client ManagementScreenshot of Tenable Vulnerability