HCL Digital Experience vs. Jahia Digital Experience Platform

HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.

Incentivized

In my experience, Jahia Digital Experience Platform as a CMS platform is excellent when you have a large amount of content that needs to be customized. It is also good for when you have templated content that has minor variations. I would say it is less appropriate when the content has numerous mathematical computations, or a large amount of business logic that comes into play with data processing.

Incentivized

• With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
• Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
• IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
• IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
• IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
• Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.

Incentivized

• Content management: It is very easy to update text, images, files and videos even for a non technical user.
• Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding.
• Digital asset management: It is easier to store organize and retrieve images, videos and documents.
• It has a great built-in analytics and reporting feature.

• IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
• Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
• Should further optimize and enhance content personalization features.

Incentivized

• It lacks the ability to manage multiple versions of a page or content in general.
• The back office interface sometimes encounters bugs or display problems.
• It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content.

Incentivized

IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.

I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle

New versions has increased user experience facilitating usability.

The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.

[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.

Incentivized

It's stable after upgrade to Jahia 8. Not much server down so far

Incentivized

We had some issues related with performing and the support was suitable and sucessful.

As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question

Incentivized

Implementation was successful due to Websphere application server used.

Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.

Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCM Liveray can compete WCM 7 concerning the : ¤ specific development ¤ security ¤ responsive

Jahia provides a similar user experience to other CMS I have used in the past - it features a simple interface that makes navigating and learning how to use the platform easy and the ability to copy and paste content saves time and effort when building new pages. The ease in which you can manage the site in different languages is also a big plus!

Incentivized

You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP

Incentivized

• Negative: Very complex architecture for on-premise deployments (too many servers to installed)
• Positive: Easy customization
• Negative: Architecture limited to cloud solutions
• WCM is an old product and needs an update
• Blog, and community are not integrated in Digital Manager for discussion
• Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)

Incentivized

• Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform!
• Pages are snappy and bug-free, which wasn't always the case.
• Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions.
• All our external services were nicely integrated into a modern portal.

Incentivized