HCL Digital Experience vs. Modern Campus CMS

IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.

Incentivized

This website works well in an academic setting. It's easy to add pages as your site expands/grows. It's really easy to use and modify pages once you know what you're doing, but it can be a little tricky to get the hang of it at first. It is definitely useful to have in-person or virtual training before you dive in.

Incentivized

• Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
• Can create robust content creation and publishing workflows with workflow stages and workflow actions
• Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.

Incentivized

• Assets are easily managed and can be edited independently of the page they exist on.
• Version history is handled well. Allows for a comment section to note what changes have been made.
• Dependency tags are perfect for media that is used in several places. Upload a photo once, use it in multiple places, edit the photo or its description in one place.

Incentivized

• Search is not working well. We could not get it work even we worked it with IBM support.
• Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
• IBM WCM needs lot of capacity on database and appserver.

• OU Campus could use some improving on their upload changes as far as naming the document because when you are trying to upload the same document with minor revisions, OU Campus requires you to change the name of the document within OU Campus which creates multiple documents in the workfolder.
• When naming documents to upload into OU Campus, it would be nice if we could name out documents the way we would instead of having to put an underscore to indicate a space in the document. Most users of OU Campus has not had proper training to know that you need to do that.

IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.

I don't work at the college any longer, but I believe they will renew the license for the OU Campus Content Management System because of all the great benefits they have had since they initially deployed it. The system is very intuitive and easy to use. Department leads love it. The IT department also loves it because it saves them a lot of time and resources.

New versions has increased user experience facilitating usability.

Once you've been training how to use it, it's really easy to use it on a daily basis

Incentivized

We had some issues related with performing and the support was suitable and sucessful.

The support at OmniUpdate is one of the reasons we continued with the company when time for renewal of contract.

Implementation was successful due to Websphere application server used.

The support team at OmniUpdate is available to assisting campuses with implementation

Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us to use multiple technologies and maintain a cohesive feel across everything.

Incentivized

I think the visual editing and version control. If the CMS server is down the website is still live because of content independent of the server.

• Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service.
• A huge network of offices managed centrally increasing SEO, marketing, business and clients.
• Employee efficiency reducing time through a single automated solution.
• Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.

• Increased satisfaction with user experience. OU Campus has made it easier for us to address problems when they arise, making our website more efficient.
• Role-based control. Our old CMS made it very easy for users to change fonts and colors on their sections, which was very detrimental to the overall brand. That's not a problem anymore.
• Reduced training times. OU Campus is so easy to use, I've been able to cut training times down by half.

Incentivized