HCL Domino vs. OpenText MBPM

If you're looking for a high-security environment, then Domino is great. The built-in cybersecurity features are seamless, unlike those in the Microsoft or Google environments. Large databases are easily managed, and Domino enables us to automate many of our business workflows. It's easier to use than Microsoft PowerApps, for example. It doesn't integrate easily with other systems, which can be problematic at times. And because of the long-term lack of support from when IBM owned it, the user community has dwindled somewhat, making it hard to reach out for help.

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Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

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• Security
• Total Cost of Ownership
• Compatibility (20+ year old applications continue to run with no issues)
• Upgrades - these are 30 minute tasks.

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• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

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• I am not a fan of the Domino ID for authentication purposes. Some Admins appreciate this feature, but ID aging, updating and management issues are burdensome.
• Integrations with current available software applications as a result of lower Domino adoption rates.
• Administration tools are somewhat dated and clunky. Even with updates and patches, the Domino administrator console hasn't changed in years.

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• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

There are other products that seem to be a better fit for future initiatives.

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The UI is somewhat dated, and the email experience is not at all like Outlook, but we love the versatility and functionality of Domino. I would absolutely hate to give it up for anything else. We've tried to replicate some of Domino's functionality in SharePoint and found that Domino is considerably better.

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Although it is intuitive to use it does require training

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Great customer service for an API support related query

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We use SharePoint, SQL and Teams but only for the things that they excel in. For example, we use teams for small team interactions (including external participants). We use teams for meetings too. We've discovered that Teams collaboration is not as full-functional as Domino and more importantly, that our members (financial services) do not trust the Open Office365 cloud. SharePoint and Team collaborative features are often blocked in our member organizations. Domino is much easier to identify and unblock at the firewall level. It's much easier to restrict collaboration to approved options in Domino.

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We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

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• Domino powered applications has positively impacted our company.

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• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info