Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Domino
Score 5.2 out of 10
N/A
HCL Domino (formerly IBM Domino, and before that Lotus Domino) is an enterprise application development platform, boasting mobile-app capabilities to enterprise authentication and a companion low-code app builder called Domino Volt.N/A
Twilio
Score 7.1 out of 10
N/A
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
$0
per min per participant
Pricing
HCL DominoTwilio
Editions & Modules
No answers on this topic
Programmable Video
$0.0015
per min per participant
WhatsApp Business API
$0.0042
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Per WhatsApp session message
Elastic SIP Trunking
$0.007
Per min for termination
Programmable Messaging
$0.0075
per message sent or received
Programmable Voice
$0.0085
per minute to receive a call
Programmable Voice
$0.013
per min to make a call
Elastic SIP Trunking
$0.045
Per min for origination
Twilio Conversations
$0.05
per active user per month
Twilio Authy
$0.09
per authentication
Programmable Wireless
$0.1
per MB
Twilio Flex (Contact Center)
$1
per active user hour (5000 hours free)
Programmable Wireless
$2.00
per SIM card
Twilio SendGrid Email API
$14.95
per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio SendGrid Marketing Campaigns
$15
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Twilio Flex (Contact Center)
$150
per named user per month (5000 hours free)
Offerings
Pricing Offerings
HCL DominoTwilio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
More Pricing Information
Best Alternatives
HCL DominoTwilio
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Visual Studio
Visual Studio
Score 8.9 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Quickbase
Quickbase
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Quickbase
Quickbase
Score 9.1 out of 10
Conversica
Conversica
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HCL DominoTwilio
Likelihood to Recommend
9.0
(3 ratings)
6.6
(77 ratings)
Likelihood to Renew
-
(0 ratings)
7.9
(5 ratings)
Usability
-
(0 ratings)
9.5
(10 ratings)
Performance
-
(0 ratings)
6.8
(21 ratings)
Support Rating
-
(0 ratings)
5.5
(16 ratings)
Implementation Rating
-
(0 ratings)
9.5
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
HCL DominoTwilio
Likelihood to Recommend
HCL Technologies
Domino is best in medium-sized businesses of 20-100 employees. It's too complicated to implement in very small companies unless you have good external resources. It scales up very well for larger companies but the pressures of users wanting particular "brand-name" software can become difficult. If you want a restricted "extranet/portal" system for a limited set of members it's a great system, particularly if you add a Domino CRM on top. Unlike Microsoft, you never have to resort to command-line tools, like PowerShell, in Domino to get things done.
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Twilio
Twilio is well suited to sending SMS reminders to prospects on the lead-up to sales appointments. This has helped us improve attendance rates for these meetings. We also use Twilio to communicate with these prospects post-meeting to make offers on products and services and for feedback on their meeting.
Read full review
Pros
HCL Technologies
  • Domino support for policy-based user registration and deployment eases end-user creation.
  • User access to databases is simplified via group membership and defined roles.
  • Email replication to clustered servers is simplified through connection/replication documents stored centralized address book
  • Group calendaring enabled at client level controls.
Read full review
Twilio
  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Read full review
Cons
HCL Technologies
  • User interface needs to be modernised.
Read full review
Twilio
  • Segment’s email identifier is case-sensitive, which is ridiculous because emails themselves are not case-sensitive. This means that if I send a capitalized email address in an identify call, it will create a duplicate user rather than matching it with the lowercase email. I think this is a technical oversight that should be corrected.
  • I’d like to see more information about the eventual transition of existing Frontline customers to Twilio Flex
  • I’d like to see some integrations between Twilio Studio and OpenAI or another open source LLM to provide automated responses, if this hasn’t been done already
  • I would like to be able to drag and move the actual lines connecting the steps in Twilio Studio, sometimes mine can get pretty messy
  • I think a Bug Report form would be beneficial for developers
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Likelihood to Renew
HCL Technologies
No answers on this topic
Twilio
Unless we can get this handled quickly -- less than 1 week -- we will likely switch to another provider who, in my opinion, we'll have to spend close to $3,000 in development time to build a new integration for texting. Our clients need texting and I feel Twilio has failed us miserably.
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Usability
HCL Technologies
No answers on this topic
Twilio
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
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Performance
HCL Technologies
No answers on this topic
Twilio
The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.
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Support Rating
HCL Technologies
No answers on this topic
Twilio
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
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Implementation Rating
HCL Technologies
No answers on this topic
Twilio
The developer APIs and SDKs are super easy to follow.
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Alternatives Considered
HCL Technologies
We use SharePoint, SQL and Teams but only for the things that they excel in. For example, we use teams for small team interactions (including external participants). We use teams for meetings too. We've discovered that Teams collaboration is not as full-functional as Domino and more importantly, that our members (financial services) do not trust the Open Office365 cloud. SharePoint and Team collaborative features are often blocked in our member organizations. Domino is much easier to identify and unblock at the firewall level. It's much easier to restrict collaboration to approved options in Domino.
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Twilio
Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!
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Contract Terms and Pricing Model
HCL Technologies
No answers on this topic
Twilio
Being in South Africa, direct local currency support would be nice
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Return on Investment
HCL Technologies
  • The immediate impact on my organization as a non-profit is cost. Enterprise pricing for a Domino solution is exponentially more inexpensive than more popular applications.
  • Of the most obvious impacts is user familiarity. Given a vast majority of the employment pool having familiarity with MS products, orienting new employees to Domino\Notes is burdensome. Adoption is slow and resistance is high.
  • Hiring Domino administrators and developers is increasingly challenging.
  • The recent sale of the Domino platform away from IBM is concerning.
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Twilio
  • It helps drive the adoption of multi-factor authentication by making second-factor authentication quick and easy.
  • Decreases the number of times a user spends migrating to a new device from an old one.
  • Enables easy access to second-factors of authentication by offering multi-device support, making multi-factor authentication painless.
Read full review
ScreenShots

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.