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<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 99 reviews and ratings
Likelihood to Recommend
Domino is secure by comparison, due in part by it's lower market share, but also it's native encryption capability. Domino is stable. With fewer changes and revisions, Domino performance can be relied upon with existing infrastructure. Despite its clunky admin console, administration as a whole is easier and more intuitive. The native Domino application language is either Java or LotusScript. Finding developers for the latter application can be troublesome.
Twilio's SMS is very well suited to interact with customers via text messaging. While we have seen younger generation being happier with texting, we are also seeing texting picking up across all demographics. Twilio will generate/increase trust in situations when customers require rapid response or want to be informed of their account/status changes. Twilio's SMS is not the best for sending links to files, getting electronic signatures via links or sending large images etc. Expect IT to be involved and ensure that IT is given adequate information about your current AND future plans to gain the most out of Twilio SMS.
- Domino support for policy-based user registration and deployment eases end-user creation.
- User access to databases is simplified via group membership and defined roles.
- Email replication to clustered servers is simplified through connection/replication documents stored centralized address book
- Group calendaring enabled at client level controls.
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
- I am not a fan of the Domino ID for authentication purposes. Some Admins appreciate this feature, but ID aging, updating and management issues are burdensome.
- Integrations with current available software applications as a result of lower Domino adoption rates.
- Administration tools are somewhat dated and clunky. Even with updates and patches, the Domino administrator console hasn't changed in years.
- Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
- Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
- Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
Engineer in Research & DevelopmentPharmaceuticals Company, 5001-10,000 employees
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Based on 9 answers
Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
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Based on 22 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Director in MarketingMedia Production Company, 1-10 employees
Having administered Domino right out of tech school I have very limited experience with other platforms. Realizing that Exchange is the de facto solution used by the rest of the universe, and now O365\Azure to eliminate on-prem data centers the future of direct platform administration is numbered. I lack the experience to usefully comment on or compare other products.
To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.
Return on Investment
- The immediate impact on my organization as a non-profit is cost. Enterprise pricing for a Domino solution is exponentially more inexpensive than more popular applications.
- Of the most obvious impacts is user familiarity. Given a vast majority of the employment pool having familiarity with MS products, orienting new employees to Domino\Notes is burdensome. Adoption is slow and resistance is high.
- Hiring Domino administrators and developers is increasingly challenging.
- The recent sale of the Domino platform away from IBM is concerning.
- Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
- It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
- Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Program Manager in Product ManagementHuman Resources Company, 11-50 employees
Premium Consulting/Integration Services—
Entry-level set up fee?
HCL Domino Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
Twilio Editions & Modules
|Twilio SendGrid Marketing Campaigns||$153|
|Twilio SendGrid Email API||$14.955|
|Twilio Flex (Contact Center)||$16|
|Twilio Flex (Contact Center)||$1507|
|WhatsApp Business API||$0.004213|
|WhatsApp Business API||$0.00514|
|Elastic SIP Trunking||$0.04515|
|Elastic SIP Trunking||$0.00716|
- per message sent or received
- per minute to receive a call
- per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
- per min per participant
- per month up to 100k emails. (Up to 40k emails free for 30 days)
- per active user hour (5000 hours free)
- per named user per month (5000 hours free)
- per min to make a call
- per active user per month
- per authentication
- per SIM card
- per MB
- Per WhatsApp Template message sent
- Per WhatsApp session message
- Per min for origination
- Per min for termination