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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HCL Notes

    Score3.5 out of 10
    N/ANotes from HCL (formerly from IBM, acquired by HCL in late 2018) is a collaboration platform based on the Lotus platform.N/A

    OpenText Content Suite Platform

    Score9 out of 10
    N/AThe OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A
    Pricing
    HCL NotesOpenText Content Suite Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HCL NotesOpenText Content Suite Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HCL NotesOpenText Content Suite Platform
    Considered Both Products
    HCLSoftware
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    HCL NotesOpenText Content Suite Platform
    Project Management
    Comparison of Project Management features of HCL Notes and OpenText Content Suite Platform
    Feature
    HCL Notes
    6.9
    10 Ratings
    11% below category average
    OpenText Content Suite Platform
    -
    Ratings
    Task Management7.09 Ratings00 Ratings
    Gantt Charts6.03 Ratings00 Ratings
    Scheduling8.09 Ratings00 Ratings
    Workflow Automation5.06 Ratings00 Ratings
    Mobile Access8.010 Ratings00 Ratings
    Search6.09 Ratings00 Ratings
    Visual planning tools8.03 Ratings00 Ratings
    Communication
    Comparison of Communication features of HCL Notes and OpenText Content Suite Platform
    Feature
    HCL Notes
    9.2
    10 Ratings
    14% above category average
    OpenText Content Suite Platform
    -
    Ratings
    Chat6.010 Ratings00 Ratings
    Notifications9.010 Ratings00 Ratings
    Discussions9.57 Ratings00 Ratings
    Surveys9.14 Ratings00 Ratings
    Internal knowledgebase10.06 Ratings00 Ratings
    Integrates with GoToMeeting10.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts10.02 Ratings00 Ratings
    Integrates with Outlook10.05 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of HCL Notes and OpenText Content Suite Platform
    Feature
    HCL Notes
    7.6
    9 Ratings
    6% below category average
    OpenText Content Suite Platform
    -
    Ratings
    Versioning9.04 Ratings00 Ratings
    Video files6.05 Ratings00 Ratings
    Audio files6.05 Ratings00 Ratings
    Document collaboration8.08 Ratings00 Ratings
    Access control6.08 Ratings00 Ratings
    Advanced security features8.08 Ratings00 Ratings
    Integrates with Google Drive10.02 Ratings00 Ratings
    Device sync8.05 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of HCL Notes and OpenText Content Suite Platform
    Feature
    HCL Notes
    -
    Ratings
    OpenText Content Suite Platform
    8.4
    7 Ratings
    4% above category average
    Content capture & imaging00 Ratings9.07 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings
    Document management00 Ratings9.07 Ratings
    Records management00 Ratings8.06 Ratings
    Content search & retrieval00 Ratings8.07 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings
    Content publishing & creation00 Ratings8.06 Ratings
    Security, risk management & information governance00 Ratings8.06 Ratings
    Contract lifecycle management00 Ratings8.07 Ratings
    Automated workflows00 Ratings9.06 Ratings
    Artificial intelligence00 Ratings7.05 Ratings
    Mobile support00 Ratings9.05 Ratings
    Integration00 Ratings8.06 Ratings
    Best Alternatives
    HCL NotesOpenText Content Suite Platform
    Small Businesses
    Flock
    Score9.5 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HCL NotesOpenText Content Suite Platform
    Likelihood to Recommend
    7.0
    (16 ratings)
    9.0
    (9 ratings)
    Likelihood to Renew
    1.7
    (5 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (2 ratings)
    Availability
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    HCL NotesOpenText Content Suite Platform
    Likelihood to Recommend
    HCLSoftware
    I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
    Incentivized
    Read full review
    OpenText
    Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
    Incentivized
    Read full review
    Pros
    HCLSoftware
    • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
    • It has a really good enterprise-grade framework for development custom database applications
    • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
    • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
    Incentivized
    Read full review
    OpenText
    • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
    • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
    • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
    • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
    Incentivized
    Read full review
    Cons
    HCLSoftware
    • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
    • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
    • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
    • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
    • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
    • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
    Read full review
    OpenText
    • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
    • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
    • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
    Incentivized
    Read full review
    Likelihood to Renew
    HCLSoftware
    I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
    Read full review
    OpenText
    The staff is comfortable with it and I doubt they'd change at this point.
    Incentivized
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    Usability
    HCLSoftware
    Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
    Read full review
    OpenText
    Strong for Core Content and Records Management
    Effective for Non-Technical Users (with the right configuration)
    Incentivized
    Read full review
    Reliability and Availability
    HCLSoftware
    No answers on this topic
    OpenText
    I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
    Incentivized
    Read full review
    Performance
    HCLSoftware
    No answers on this topic
    OpenText
    • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
    Incentivized
    Read full review
    Support Rating
    HCLSoftware
    I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
    Read full review
    OpenText
    OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
    Incentivized
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    Implementation Rating
    HCLSoftware
    Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
    Read full review
    OpenText
    No, it's pretty easy to implement and use.
    Incentivized
    Read full review
    Alternatives Considered
    HCLSoftware
    Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
    Incentivized
    Read full review
    OpenText
    Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
    Incentivized
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    Return on Investment
    HCLSoftware
    • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
    • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
    Incentivized
    Read full review
    OpenText
    • With OpenText Content Suite, we can easily keep documents safe
    • Document collaboration is easy with OpenText
    • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
    • With OpenText Content Suite, there is better file sync and archiving
    Incentivized
    Read full review
    ScreenShots