OpenText Useful For Non-Technical Users
Overall Satisfaction with OpenText Enterprise Content Management (ECM)
I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.
Pros
- Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
- No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
- Easy linking to SharePoint archives. Clink on the link and you're done.
Cons
- I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
- OpenText is good for internal communications and for quick internal updates.
Using OpenText Enterprise Content Management (ECM)
They were content management folks for Corporate Communications.
Evaluating OpenText Enterprise Content Management (ECM) and Competitors
I also used Tridion while at AP. It's tougher to learn (HTML knowledge is very helpful), but it is a much more powerful CMS. Tridion allows for language variation, more customization and the embedding of HD video. OpenText was a legacy system of our internal site. Tridion was purchased corporately to drive an external web site upgrade.
OpenText Enterprise Content Management (ECM) Implementation
- Implemented in-house
Change management was minimal
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