What users are saying about
22 Ratings
14 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • HCL Sametime ranks higher in 1 feature set: Cloud PBX
  • JustCall ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.4

HCL Sametime

84%
8.1

JustCall

81%
HCL Sametime ranks higher in 4/5 features

Hosted PBX

9.0
90%
2 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
2 Ratings
8.4
84%
6 Ratings

User templates

8.0
80%
2 Ratings
N/A
0 Ratings

Call reports

8.0
80%
2 Ratings
7.8
78%
7 Ratings

Directory of employee names

8.0
80%
7 Ratings
8.2
82%
5 Ratings

Call Management

8.0

HCL Sametime

80%
8.3

JustCall

83%
JustCall ranks higher in 4/5 features

Answering rules

8.0
80%
5 Ratings
8.2
82%
7 Ratings

Call recording

8.0
80%
2 Ratings
7.8
78%
6 Ratings

Call park

8.0
80%
1 Rating
8.2
82%
6 Ratings

Call screening

8.0
80%
2 Ratings
8.6
86%
6 Ratings

Message alerts

8.0
80%
6 Ratings
8.6
86%
6 Ratings

VoIP system collaboration

8.0

HCL Sametime

80%
8.5

JustCall

85%
HCL Sametime ranks higher in 3/4 features

Video conferencing

8.0
80%
6 Ratings
N/A
0 Ratings

Audio conferencing

8.0
80%
5 Ratings
8.5
85%
6 Ratings

Video screen sharing

8.0
80%
1 Rating
N/A
0 Ratings

Instant messaging

8.0
80%
1 Rating
N/A
0 Ratings

Mobile apps

8.0

HCL Sametime

80%
9.3

JustCall

93%
JustCall ranks higher in 2/2 features

Mobile app for iOS

8.0
80%
8 Ratings
9.3
93%
3 Ratings

Mobile app for Android

8.0
80%
7 Ratings
9.3
93%
4 Ratings

Attribute Ratings

  • JustCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

HCL Sametime

70%
10 Ratings
8.2

JustCall

82%
7 Ratings

Likelihood to Renew

10.0

HCL Sametime

100%
1 Rating

JustCall

N/A
0 Ratings

Usability

8.6

HCL Sametime

86%
2 Ratings

JustCall

N/A
0 Ratings

Availability

10.0

HCL Sametime

100%
2 Ratings

JustCall

N/A
0 Ratings

Performance

9.0

HCL Sametime

90%
2 Ratings

JustCall

N/A
0 Ratings

Support Rating

8.3

HCL Sametime

83%
8 Ratings

JustCall

N/A
0 Ratings

Ease of integration

9.0

HCL Sametime

90%
1 Rating

JustCall

N/A
0 Ratings

Product Scalability

10.0

HCL Sametime

100%
1 Rating

JustCall

N/A
0 Ratings

Likelihood to Recommend

HCL Technologies

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Read full review

SaaS Labs

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Read full review

Pros

HCL Technologies

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Read full review

SaaS Labs

  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
Read full review

Cons

HCL Technologies

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Read full review

SaaS Labs

  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
Read full review

Pricing Details

HCL Sametime

Starting Price

Editions & Modules

HCL Sametime editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    JustCall

    Starting Price

    $30 per month per user

    Editions & Modules

    JustCall editions and modules pricing
    EditionModules
    Basic$30.001
    CustomPricing available on request2
    Premium$60.003

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

    Likelihood to Renew

    HCL Technologies

    Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
    Read full review

    SaaS Labs

    No answers on this topic

    Usability

    HCL Technologies

    Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
    Read full review

    SaaS Labs

    No answers on this topic

    Reliability and Availability

    HCL Technologies

    Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
    Read full review

    SaaS Labs

    No answers on this topic

    Performance

    HCL Technologies

    Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
    Read full review

    SaaS Labs

    No answers on this topic

    Support Rating

    HCL Technologies

    I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
    Read full review

    SaaS Labs

    No answers on this topic

    Alternatives Considered

    HCL Technologies

    We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
    Read full review

    SaaS Labs

    It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
    Read full review

    Scalability

    HCL Technologies

    Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
    Read full review

    SaaS Labs

    No answers on this topic

    Return on Investment

    HCL Technologies

    • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
    • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
    • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
    Read full review

    SaaS Labs

    • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
    • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
    • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
    Read full review

    Screenshots

    Add comparison