What users are saying about
20 Ratings
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Score 6.8 out of 100
5 Ratings
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Score 9 out of 100

Likelihood to Recommend

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

JustCall

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HCL Sametime (formerly from IBM)
8.4
JustCall
9.0
Hosted PBX
HCL Sametime (formerly from IBM)
8.8
JustCall
Multi-level Interactive Voice Response (IVR)
HCL Sametime (formerly from IBM)
8.8
JustCall
10.0
User templates
HCL Sametime (formerly from IBM)
8.0
JustCall
Call reports
HCL Sametime (formerly from IBM)
8.0
JustCall
7.0
Directory of employee names
HCL Sametime (formerly from IBM)
8.7
JustCall
10.0

Call Management

HCL Sametime (formerly from IBM)
8.1
JustCall
8.4
Answering rules
HCL Sametime (formerly from IBM)
7.9
JustCall
6.0
Call recording
HCL Sametime (formerly from IBM)
8.0
JustCall
9.0
Call park
HCL Sametime (formerly from IBM)
8.0
JustCall
7.0
Call screening
HCL Sametime (formerly from IBM)
8.3
JustCall
10.0
Message alerts
HCL Sametime (formerly from IBM)
8.3
JustCall
10.0

VoIP system collaboration

HCL Sametime (formerly from IBM)
8.0
JustCall
10.0
Video conferencing
HCL Sametime (formerly from IBM)
7.9
JustCall
Audio conferencing
HCL Sametime (formerly from IBM)
7.9
JustCall
10.0
Video screen sharing
HCL Sametime (formerly from IBM)
8.0
JustCall
Instant messaging
HCL Sametime (formerly from IBM)
8.0
JustCall

Mobile apps

HCL Sametime (formerly from IBM)
7.4
JustCall
8.0
Mobile app for iOS
HCL Sametime (formerly from IBM)
7.4
JustCall
10.0
Mobile app for Android
HCL Sametime (formerly from IBM)
7.4
JustCall
6.0

Pros

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

JustCall

  • JustCall Allows you to schedule calls to any of your contacts or teammates, it also allows you to schedule calls with any of the clients, in this way you can maintain communication for as long as you want.
  • This platform has the ability to send another request for the call to any member of the team, in this way the fold can communicate with anyone who is in charge of attending a specific area within the company.
  • This platform has an appointment scheduler, in this way each of the users belonging to the care team will be able to organize that by placing a range of time and a size of the space for each appointment.
Carmen Rodriguez | TrustRadius Reviewer

Cons

HCL Sametime (formerly from IBM)

  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
Anonymous | TrustRadius Reviewer

JustCall

  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Usability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

JustCall

JustCall 10.0
Based on 1 answer
Regarding the usability that I noticed in this platform, I must say that the performance it had since it was implemented was really impressive. I managed to adapt to the Call service instantly. I also managed to enjoy an excellent service when making the graphs and reports of the general calls that have been weekly or monthly. The graphing service is quite simple to use and returns the result in real time with immediate study.
Carmen Rodriguez | TrustRadius Reviewer

Reliability and Availability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Performance

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Support Rating

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.4
Based on 4 answers
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
Mogana Tashiani | TrustRadius Reviewer

JustCall

JustCall 1.0
Based on 1 answer
As I mentioned earlier, the customer service offered by this platform is not so consistent. This causes doubts not to be resolved in the appropriate time, and also causes users to present complications when adapting to the platform or at the time to use any of its functionalities. I fully trust this platform because it allows me to communicate in a general way with my entire work team, which is why I know that customer service will improve.
Carmen Rodriguez | TrustRadius Reviewer

Alternatives Considered

HCL Sametime (formerly from IBM)

Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
Anonymous | TrustRadius Reviewer

JustCall

I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other CRMs and a lot of the functionality we were looking for. With all the bells and whistles it is more expensive but certainly was a good contender. As I move forward here in 2018 we're launching a call center operation for which Kixie ay be a perfect fit.PhoneBurner is another platform that provides straight-up power dialing, dialing tech, and some additional resources. It does so on top of your current VOIP provider, so you don't have to make lots of changes. They have automated voicemail drops, email drops, and more to help accelerate the sales cycle.I chose JustCall specifically for the integration with Pipedrive and SMS capability. For now, it ended up being the tool for our business.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Scalability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Return on Investment

HCL Sametime (formerly from IBM)

  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
Victor Toal | TrustRadius Reviewer

JustCall

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

Pricing Details

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM) Editions & Modules

Additional Pricing Details

JustCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JustCall Editions & Modules

Edition
Basic$10.001
Pro$15.001
Enterprise$25.001
  1. per user per month
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

Rating Summary

Likelihood to Recommend

HCL Sametime (formerly from IBM)
7.6
JustCall
9.0

Likelihood to Renew

HCL Sametime (formerly from IBM)
10.0
JustCall

Usability

HCL Sametime (formerly from IBM)
8.6
JustCall
10.0

Reliability and Availability

HCL Sametime (formerly from IBM)
10.0
JustCall

Performance

HCL Sametime (formerly from IBM)
9.0
JustCall

Support Rating

HCL Sametime (formerly from IBM)
8.4
JustCall
1.0

Scalability

HCL Sametime (formerly from IBM)
10.0
JustCall

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