HCL Sametime vs. Telnyx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Sametime
Score 7.4 out of 10
N/A
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.N/A
Telnyx
Score 8.6 out of 10
N/A
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage…
$2
per month
Pricing
HCL SametimeTelnyx
Editions & Modules
No answers on this topic
Identity Services & Data
$0.0015
per LRN lookup
Voice API
$0.002
per minute
SMS API
$0.0025
per send (free to receive)
Elastic SIP Trunking
$0.0035 ($0.005)
origination (termination) per minute
Fax
$0.0070
per page
Verify API
$0.04
per API call
Wireless
$2.00
per month
Networking
$100.00
per month (starting price)
Offerings
Pricing Offerings
HCL SametimeTelnyx
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTelnyx offers additional discounts as customers scale.
More Pricing Information
Community Pulse
HCL SametimeTelnyx
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HCL SametimeTelnyx
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
HCL Sametime
8.4
7 Ratings
3% above category average
Telnyx
-
Ratings
Hosted PBX9.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.02 Ratings00 Ratings
User templates8.02 Ratings00 Ratings
Call reports8.02 Ratings00 Ratings
Directory of employee names8.07 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
HCL Sametime
8.0
8 Ratings
5% below category average
Telnyx
-
Ratings
Answering rules8.05 Ratings00 Ratings
Call recording8.02 Ratings00 Ratings
Call park8.01 Ratings00 Ratings
Call screening8.02 Ratings00 Ratings
Message alerts8.06 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
HCL Sametime
8.0
6 Ratings
3% below category average
Telnyx
-
Ratings
Video conferencing8.06 Ratings00 Ratings
Audio conferencing8.05 Ratings00 Ratings
Video screen sharing8.01 Ratings00 Ratings
Instant messaging8.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
HCL Sametime
8.0
8 Ratings
4% below category average
Telnyx
-
Ratings
Mobile app for iOS8.08 Ratings00 Ratings
Mobile app for Android8.07 Ratings00 Ratings
Best Alternatives
HCL SametimeTelnyx
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HCL SametimeTelnyx
Likelihood to Recommend
7.0
(10 ratings)
8.6
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.6
(2 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.3
(4 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HCL SametimeTelnyx
Likelihood to Recommend
HCL Technologies
Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Read full review
Telnyx
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Read full review
Pros
HCL Technologies
  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
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Telnyx
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
Read full review
Cons
HCL Technologies
  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Read full review
Telnyx
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
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Likelihood to Renew
HCL Technologies
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
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Telnyx
No answers on this topic
Usability
HCL Technologies
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
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Telnyx
No answers on this topic
Reliability and Availability
HCL Technologies
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
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Telnyx
No answers on this topic
Performance
HCL Technologies
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
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Telnyx
No answers on this topic
Support Rating
HCL Technologies
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
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Telnyx
No answers on this topic
Alternatives Considered
HCL Technologies
We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
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Telnyx
Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
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Scalability
HCL Technologies
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
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Telnyx
No answers on this topic
Return on Investment
HCL Technologies
  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
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Telnyx
  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
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ScreenShots