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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Nooks

    Score9.2 out of 10
    N/AThe Nooks AI Dialer is designed to eliminate wasted time in outbound sales by automating and optimizing the calling process. It enables reps to run unlimited parallel dialing—up to five lines at once—while automatically skipping bad numbers, answering machines, and navigating dial trees. With built-in caller ID, voicemail drop, CRM and SEP integrations, and a basic call library, it helps to ensure speedier dialing. Reps can leave voicemails automatically, take…N/A
    Pricing
    Hearsay, now part of YextNooks
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextNooks
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Hearsay, now part of YextNooks
    Considered Both Products
    Yext
    No answer on this topic
    Nooks
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    Hearsay, now part of YextNooks
    Preview Dialer
    Comparison of Preview Dialer features of Hearsay, now part of Yext and Nooks
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Nooks
    8.0
    8 Ratings
    9% above category average
    Contact preview00 Ratings8.08 Ratings
    Dialer-CRM integration00 Ratings8.18 Ratings
    Call notes & tags00 Ratings6.98 Ratings
    Automatic call logging00 Ratings8.98 Ratings
    Core Dialer
    Comparison of Core Dialer features of Hearsay, now part of Yext and Nooks
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Nooks
    7.9
    8 Ratings
    3% above category average
    Outbound dialing00 Ratings9.08 Ratings
    Custom caller ID00 Ratings7.58 Ratings
    Click-to-call00 Ratings7.78 Ratings
    Recorded voicemail drop00 Ratings7.28 Ratings
    Dialer contact import00 Ratings7.78 Ratings
    Campaign & list management00 Ratings8.38 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of Hearsay, now part of Yext and Nooks
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Nooks
    8.2
    8 Ratings
    7% above category average
    Follow-up calls00 Ratings7.68 Ratings
    Dialer reporting & analytics00 Ratings8.58 Ratings
    Dialer compliance00 Ratings8.58 Ratings
    Best Alternatives
    Hearsay, now part of YextNooks
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Orum
    Score8.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextNooks
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.2
    (8 ratings)
    Usability
    9.0
    (1 ratings)
    8.9
    (8 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextNooks
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Nooks
    Teams who work remote, Managers who want to listen to cold calls and coach someone live, or encourage a team member TO work with them in the same space.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Nooks
    • Call quality is usually good
    • The recordings and transcriptions are helpful
    • The lobby set up is a great system to collab/talk to coworkers
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Nooks
    • Easier access to previous call data if you have connected with the prospect before
    • LinkedIn more accurately updated and accessible
    • recommended next steps based on call disposition
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Nooks
    Nooks is very user friendly and intuitive, especially after the recent update. it integrates seamlessly with other tools in the tech stack and communicates almost instantly. If you were to run into issue, the Nooks support team are fast to address and resolve. Also, Nooks reps are always open to trainings and refreshers on the platform.
    Incentivized
    Read full review
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Nooks
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Nooks
    We used to use Orum but decided to switch due to the number of issues we would see whether it was with connect rates, dial to connect times, and the amount of technical difficulties. Nooks outperforms Orum in every aspect especially around the reporting and analytics as Nooks goes into much more detail.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Nooks
    • Positive: Connect rates and 60 second conversations held
    • Positive: More meeting conversion from calls (still dominant via email)
    • Negative: I think more NAMER regions experience it but it has to do with Gong Engage functionality like with wrong dispositions
    Incentivized
    Read full review
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