Item: Nooks
Rating: 8
Author: Jack Schwegman

Overall Satisfaction with Nooks

Use Cases and Deployment Scope

We use Nooks to make phone calls mostly, but also to be in the lobby with each other and have meetings, and also listen/learn from each other's phone calls.

Pros and Cons

Pros

Call quality is usually good
The recordings and transcriptions are helpful
The lobby set up is a great system to collab/talk to coworkers

Cons

I think the cold call practice isn't extremely helpful
The grading system for calls is not helpful. every company / sale is different
I would like to see communication with Salesforce more flawless

Return on Investment

Yes, training it has help out a lot
I don't have any numbers, but I'm sure it has made an increase in sales
Made ease of use recording every call and being able to track everything

There's always errors but when things are super complex it's understandable. Overall, I would say that everything has been pretty great for the most part. The communication with Salesforce is kind of a struggle, but it may also have to do with our company/Salesforce itself. Gong has been a bit of a struggle as well but again...like I said, it might be my company/Gong's fault sometimes as well

Key Insights

Do you think Nooks delivers good value for the price?

Not sure

Are you happy with Nooks's feature set?

Yes

Did Nooks live up to sales and marketing promises?

Yes

Did implementation of Nooks go as expected?

Yes

Would you buy Nooks again?

Yes

Other Software Used

Salesforce CMS, Gong, LeadIQ

Likelihood to Recommend

I think Nooks is helpful when you have a sales team making calls together and for learning purposes especially, being able to learn and hear others talk is very helpful. Also, the library of call recordings are very useful to keep track of information and monitor it when need be.

Nooks Feature Ratings

Comments

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Great product for sales teams