Help.com vs. Intercom
Help.com vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help.com | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Help.com | Intercom | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Help.com | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help.com | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help.com | Intercom | |
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Likelihood to Recommend | 10.0 (1 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Help.com | Intercom | |
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Likelihood to Recommend | Help.com | Intercom |
Pros | Help.com | Intercom |
Cons | Help.com | Intercom |
Likelihood to Renew | Help.com No answers on this topic | Intercom |
Usability | Help.com No answers on this topic | Intercom |
Reliability and Availability | Help.com No answers on this topic | Intercom |
Performance | Help.com No answers on this topic | Intercom |
Support Rating | Help.com | Intercom |
Online Training | Help.com No answers on this topic | Intercom |
Implementation Rating | Help.com No answers on this topic | Intercom |
Alternatives Considered | Help.com | Intercom |
Return on Investment | Help.com | Intercom |
ScreenShots | Help.com Screenshots | Intercom Screenshots |