Help Desk Migration vs. HYCU

Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.

The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.

Incentivized

• Listening and gathering information
• Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
• Reasonably priced

• Tiered backup policies
• On-Prem backups
• Cloud storage target backups

Incentivized

• I think the field map could be a little more entuitive with better explanations of what each field is for.

• I'd like to see lower annual costs.
• The setup for Azure backups required a lot of assistance from Support.

Incentivized

Overall, Help Desk Migration is very easy to use. The step-by-step migration wizard makes the process intuitive, and features like demo migrations gave us confidence before committing to the full run. The ability to create custom fields in Intercom directly within the tool was a particular highlight that saved us a lot of back-and-forth. The only reason it's not a 10 is that field mapping can get confusing in certain areas — we needed to reach out to support to work through some configurations. Better in-app guidance on more complex mapping scenarios would make it a perfect score.

In a Nutanix AHV environment, it’s probably the best solution out there. It checks the most important boxes for us - immutable backups, on-Prem and off site backup storage targets, Azure DR. Policy based backups make administration a breeze. Pricing is cost effective. For the most part, support is able to take care of our needs, but better guidance around creating an effective and robust DR solution is needed

Incentivized

I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.

Incentivized

Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity

This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

Incentivized

• In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.

• We have saved a few SQL issues and recovered data that could have been corrupted.
• Applications and files have a place in the cloud in case the need is there for other depts.
• Restoring across datacenters is possible with HYCU saving us time and money to do so.

Incentivized