Help Desk Migration vs. HYCU

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
HYCU
Score 8.7 out of 10
N/A
HYCU is a SaaS Data Protection platform that delivers SaaS-based data backup, recovery, and ransomware protection for on-prem, cloud, and SaaS environments serving vendors globally.N/A
Pricing
Help Desk MigrationHYCU
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Help Desk MigrationHYCU
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing informatioon.
More Pricing Information
Features
Help Desk MigrationHYCU
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Help Desk Migration
-
Ratings
HYCU
9.0
3 Ratings
6% above category average
Universal recovery00 Ratings9.01 Ratings
Instant recovery00 Ratings8.02 Ratings
Recovery verification00 Ratings9.02 Ratings
Business application protection00 Ratings8.03 Ratings
Multiple backup destinations00 Ratings8.53 Ratings
Incremental backup identification00 Ratings9.53 Ratings
Backup to the cloud00 Ratings10.03 Ratings
Deduplication and file compression00 Ratings10.02 Ratings
Snapshots00 Ratings8.53 Ratings
Flexible deployment00 Ratings9.02 Ratings
Management dashboard00 Ratings7.53 Ratings
Platform support00 Ratings8.53 Ratings
Retention options00 Ratings10.03 Ratings
Encryption00 Ratings10.02 Ratings
Best Alternatives
Help Desk MigrationHYCU
Small Businesses
HYCU
HYCU
Score 8.7 out of 10
Cove Data Protection
Cove Data Protection
Score 9.7 out of 10
Medium-sized Companies
Matillion
Matillion
Score 8.3 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Enterprises
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help Desk MigrationHYCU
Likelihood to Recommend
10.0
(2 ratings)
8.5
(3 ratings)
Usability
10.0
(2 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Help Desk MigrationHYCU
Likelihood to Recommend
Help Desk Migration
Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.
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HYCU
The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.
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Pros
Help Desk Migration
  • Listening and gathering information
  • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
  • Reasonably priced
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HYCU
  • Tiered backup policies
  • On-Prem backups
  • Cloud storage target backups
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Cons
Help Desk Migration
  • I think the field map could be a little more entuitive with better explanations of what each field is for.
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HYCU
  • I'd like to see lower annual costs.
  • The setup for Azure backups required a lot of assistance from Support.
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Usability
Help Desk Migration
Both their demo and full migrations are pretty easy to use
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HYCU
In a Nutanix AHV environment, it’s probably the best solution out there. It checks the most important boxes for us - immutable backups, on-Prem and off site backup storage targets, Azure DR. Policy based backups make administration a breeze. Pricing is cost effective. For the most part, support is able to take care of our needs, but better guidance around creating an effective and robust DR solution is needed
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Support Rating
Help Desk Migration
No answers on this topic
HYCU
I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.
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Alternatives Considered
Help Desk Migration
No answers on this topic
HYCU
This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.
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Return on Investment
Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
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HYCU
  • We have saved a few SQL issues and recovered data that could have been corrupted.
  • Applications and files have a place in the cloud in case the need is there for other depts.
  • Restoring across datacenters is possible with HYCU saving us time and money to do so.
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ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.

HYCU Screenshots

Screenshot of HYCU