Help Lightning vs. RemotePC

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$580
per user, per year
RemotePC
Score 8.3 out of 10
N/A
RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…
$39.50
per year 1 License, 2 Computers
Pricing
Help LightningRemotePC
Editions & Modules
Enterprise
$580
per user, per year
Consumer
$39.50
per year 2 computers
SOHO
$59.50
per year 5 computers
SOHO
$79.50
per year 10 computers
HelpDesk
$99.50
per year unlimited computers
Team
$299.50
per year 50 computers
Enterprise
$599.50
per year 100 computers
Offerings
Pricing Offerings
Help LightningRemotePC
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsWe offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.RemotePC offers regular first year discounts for all plans.
More Pricing Information
Community Pulse
Help LightningRemotePC
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Help LightningRemotePC
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Help Lightning
-
Ratings
RemotePC
9.2
19 Ratings
11% above category average
Screen sharing00 Ratings9.719 Ratings
File transfer00 Ratings9.715 Ratings
Instant message00 Ratings8.79 Ratings
Over-the-Internet remote session00 Ratings9.819 Ratings
Initiate remote control from mobile00 Ratings9.212 Ratings
Remote management of servers & workstations00 Ratings9.813 Ratings
Remote Active Directory® management00 Ratings8.46 Ratings
Centralized management dashboard00 Ratings7.98 Ratings
Session record00 Ratings9.29 Ratings
Annotations00 Ratings9.46 Ratings
Multi-platform remote control00 Ratings9.712 Ratings
Best Alternatives
Help LightningRemotePC
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ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.5 out of 10
Remote Desktop Services
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help LightningRemotePC
Likelihood to Recommend
10.0
(1 ratings)
9.7
(20 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Help LightningRemotePC
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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IDrive
RemotePC is very well suited for remote administration and remote access to own PC's. Larger scale implementations might require integration and gateway server. Mobile access best requires a tablet however without a mouse navigation can be cumbersome. Multiple connections on one PC seems currently not supported so a one on one link for the time being
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
IDrive
  • It installs well using common sense (which is not common)
  • It is easy to use
  • It is easy to setup unique encryption keys for maximum security for each system in your dashboard
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Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
Read full review
IDrive
  • Streaming quality of remote desktop
  • More options for unattended access
  • Client should be set up to access Windows login screen by default
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Likelihood to Renew
Help Lightning
No answers on this topic
IDrive
I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.
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Usability
Help Lightning
No answers on this topic
IDrive
Pretty easy to setup and use. Get up and running and support users.
Read full review
Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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IDrive
Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.
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Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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IDrive
  • reduced downtime with quick integration
  • ability to quickly access a remote computer, even when you don't have ready access to your own system. Any computer will work in a pinch :)
  • multi platform support simplifies interaction between various operating systems.
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Our AR-enabled remote assistance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Tour experts can be made available to work virtually side-by-side with anyone, anywhere in the world.Screenshot of Are we support your ability to solve problems evolving complex and critical equipment.

RemotePC Screenshots

Screenshot of Screenshot of Screenshot of