1. Home
  2. Remote Desktop Software
  3. RemotePC Reviews
  4. User Review of RemotePC
RemotePC lets you support your users.
December 14, 2022

RemotePC lets you support your users.

Steve Bessler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RemotePC

I use RemotePC to access different computers on the network and provide support for the users. The use is to provide support for users at the company and provide routine maintenance. Common tasks are fixing printing issues, resolving software issues(word, excel, outlook, etc). I also use RemotePC to perform routine maintenance(updates, security fixes, etc). RemotePC is easy to use and setup and allows me access to the network via an online portal or stand alone app.
  • Allows easy network access
  • Provides a front line for technical support
  • File Transfer
  • Remote Printing
  • Instant Messaging
  • Audio Chat
  • Multiple Monitors
  • Can have some issues with security software
  • Easy to use
  • Good support tools
  • Cost effective
  • Cost effective for a small number of computers
  • Allows me to access network remotely
  • Allows supporting users closer to a 24/7 schedule
I purchased RemotePC to use on computers that had an issue with Splashtop. Splashtop was purchased due to the huge Logmein price increase. All three have very similar tools and uses. Logmein is a very solid tool but the pricing is restrictive for small companies. Splashtop is a good tool. I am on a grandfathered account at older pricing. If I upgraded to get some of the new features I would completely replace with RemotePC.

Do you think RemotePC delivers good value for the price?

Yes

Are you happy with RemotePC's feature set?

Yes

Did RemotePC live up to sales and marketing promises?

Yes

Did implementation of RemotePC go as expected?

Yes

Would you buy RemotePC again?

Yes

RemotePC is a good platform with most the tools you need to support remote computers. It is easy to deploy and use. I found less issues with security software than some other remote tools. Pricing is good for a single users but can get a little high if a large number of computers need to be supported.

RemotePC Feature Ratings

Remote Administration
8.1
Screen sharing
8
File transfer
8
Instant message
8
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
8
Centralized management dashboard
8
Session record
8
Annotations
7
Multi-platform remote control
8

Using RemotePC

25 - Most users do not access computers. Maybe only 10 employees access computers. Those functions are retail. sales and administration.
1 - There is only myself to provide support.
  • Remote support
  • Training
  • Updates
  • Access to some secure features
  • Provide sales support remotely
  • Remote printing
  • Assist in bookkeeping
I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Evaluating RemotePC and Competitors

Yes - RemotePC was purchased to work on computers that Splashtop could not access due to conflicts with antivirus/security software. I has multiple computers running Avast software. I could not access via Splashtop and support could not find a fix.. Hence getting RemotePC.
  • Price
  • Product Features
  • Product Usability
I need the basic tools at a good price.
The process would be the same.

Using RemotePC

Pretty easy to setup and use. Get up and running and support users.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Installation and deployment
  • Remote access
  • File transfer
  • multiple monitors
Yes, but I don't use it