Help Scout vs. KronoDesk
Help Scout vs. KronoDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month |
Help Scout | KronoDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | KronoDesk | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
|
Help Scout | KronoDesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Help Scout | KronoDesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | KronoDesk | |
---|---|---|
Likelihood to Recommend | 10.0 (18 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | KronoDesk | |
---|---|---|
Likelihood to Recommend | Help Scout | Inflectra Corporation |
Pros | Help Scout | Inflectra Corporation |
Cons | Help Scout | Inflectra Corporation |
Likelihood to Renew | Help Scout | Inflectra Corporation No answers on this topic |
Usability | Help Scout | Inflectra Corporation No answers on this topic |
Alternatives Considered | Help Scout | Inflectra Corporation |
Return on Investment | Help Scout | Inflectra Corporation |
ScreenShots | Help Scout Screenshots | KronoDesk Screenshots |