HelpCrunch vs. InvGate Service Desk

InvGate Service Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
InvGate Service Desk	Score 5.5 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A

Pricing

HelpCrunch

InvGate Service Desk

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

No answers on this topic

Offerings

Pricing Offerings
HelpCrunch	InvGate Service Desk
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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More Pricing Information

Community Pulse
	HelpCrunch	InvGate Service Desk

Features

HelpCrunch

InvGate Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HelpCrunch - Ratings	InvGate Service Desk 9.3 2 Ratings 12% above category average
Organize and prioritize service tickets	00 Ratings	10.02 Ratings
Expert directory	00 Ratings	9.02 Ratings
Service restoration	00 Ratings	9.02 Ratings
Self-service tools	00 Ratings	10.02 Ratings
Subscription-based notifications	00 Ratings	9.02 Ratings
ITSM collaboration and documentation	00 Ratings	9.02 Ratings
ITSM reports and dashboards	00 Ratings	9.02 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	HelpCrunch - Ratings	InvGate Service Desk 9.0 2 Ratings 9% above category average
Configuration mangement	00 Ratings	9.02 Ratings
Asset management dashboard	00 Ratings	9.02 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	HelpCrunch - Ratings	InvGate Service Desk 9.0 2 Ratings 5% above category average
Change requests repository	00 Ratings	9.02 Ratings
Change calendar	00 Ratings	9.01 Ratings
Service-level management	00 Ratings	9.02 Ratings

Best Alternatives
	HelpCrunch	InvGate Service Desk
Small Businesses	Gist Score 9.5 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	ManageEngine ServiceDesk Plus Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	InvGate Service Desk
Likelihood to Recommend	8.0 (4 ratings)	10.0 (2 ratings)
Support Rating	10.0 (1 ratings)	1.0 (1 ratings)

User Testimonials
	HelpCrunch	InvGate Service Desk
Likelihood to Recommend	HelpCrunch Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific. Incentivized Verified User Anonymous Read full review	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review
Pros	HelpCrunch Fastest time to market - set up the application fast and easy. The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity. Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience. SK Shahid Khan Founder Read full review	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review
Cons	HelpCrunch Not found any so far AS Alan Smith Owner & Operator Read full review	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review
Support Rating	HelpCrunch Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review
Alternatives Considered	HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Verified User Anonymous Read full review	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review
Return on Investment	HelpCrunch Great price point. Effective self service platform. Good alerting solution. Incentivized Verified User Anonymous Read full review	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review
ScreenShots	HelpCrunch Screenshots	InvGate Service Desk Screenshots