HelpDesk vs. Vtiger

HelpDesk

Vtiger

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpDesk	Score 7.2 out of 10	N/A	HelpDesk is an online ticketing system that simplifies team workflows and enhances internal collaboration. Equipped with AI features, it optimizes responses and manages email overload through smart categorization. HelpDesk offers email and mail overload management through intelligent filtering and prioritization. With 256-bit SSL encryption, it provides a secure and reliable environment for enterprise customer service operations.	$34 per month per agent
Vtiger	Score 9.0 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user

Pricing

HelpDesk

Vtiger

Editions & Modules

Team: $34
per month per agent
Business: $59
per month per agent
Enterprise: Contact Sales

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Offerings

Pricing Offerings
HelpDesk	Vtiger
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$10 / user / month

Additional Details

15% discount for annual pricing.

Discounts are provided for both annual subscriptions, and for high volume users.

More Pricing Information

Community Pulse
	HelpDesk	Vtiger
Considered Both Products	HelpDesk No answer on this topic	Vtiger Salvador Arauzo CEO Chose Vtiger Vbout, Proactive Campaigns and Formstack for Salesforce Incentivized Helpful? Janet Ramos Account Manager Chose Vtiger It's not complicated and very easily to use compared to the CRM I used from my former company. There not too much to click just to finish the tasks. Easy to generate data for reporting. Incentivized Helpful? Nomar Norono Inbound Leads Team Lead Chose Vtiger The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the … Incentivized Helpful? Ellen Evans Marketing Analytics & Sales Planner Chose Vtiger Synaptica is mainly for taxonomy, but it stores our product attribution as well, just like Vtiger. Vtiger is a more robust software, and stores product data beyond selling attributes. At our organization size, we like a program like Vtiger because it's more broad with more … Incentivized Helpful? Verified User Anonymous Chose Vtiger VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a … Incentivized Helpful? Jose A Garcia Sales Representative Chose Vtiger Just being a user of Vtiger since I got hired at GB Advisors. Used those solutions on previous experiences, Microsoft Dynamics was deployed in my previous job for opportunity management, it was not so friendly as Vtiger, not sure if it was a bad deployment. Salesforce was used … Incentivized Helpful? Thomas Olesen Consultant Chose Vtiger SugarCRM is a very powerful CRM let down by a complex UI which means that most organizations would have trouble self-managing the database. leading to a high cost of ownership. MailChimp is a great email marketing tool for databases below 2000 contacts as that is the point at … Incentivized Helpful? Sk Tariqul Islam Co Founder Chose Vtiger I have used MS Excel to manage such kind of operations but during reporting I faced lots of difficulties. Where in Vtiger CRM I got the most advantage out of MS Excel. It has a dynamic communication history system and a real time activity log where I can track the real time … Incentivized Helpful? Geoff Yeagley Sr. Account Manager and Marketing Manager Chose Vtiger The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making … Incentivized Helpful?

Features

HelpDesk

Vtiger

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	HelpDesk - Ratings	Vtiger 9.3 Ratings 17% above category average
Customer data management / contact management	00 Ratings	10.00 Ratings
Workflow management	00 Ratings	9.00 Ratings
Opportunity management	00 Ratings	9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	9.00 Ratings
Contract management	00 Ratings	9.00 Ratings
Quote & order management	00 Ratings	9.00 Ratings
Interaction tracking	00 Ratings	10.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	HelpDesk - Ratings	Vtiger 8.5 Ratings 10% above category average
Case management	00 Ratings	8.00 Ratings
Help desk management	00 Ratings	9.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	HelpDesk - Ratings	Vtiger 6.5 Ratings 18% below category average
Lead management	00 Ratings	7.00 Ratings
Email marketing	00 Ratings	6.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	HelpDesk - Ratings	Vtiger 8.7 Ratings 12% above category average
Task management	00 Ratings	8.00 Ratings
Billing and invoicing management	00 Ratings	9.00 Ratings
Reporting	00 Ratings	9.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	HelpDesk - Ratings	Vtiger 8.7 Ratings 13% above category average
Forecasting	00 Ratings	7.00 Ratings
Pipeline visualization	00 Ratings	10.00 Ratings
Customizable reports	00 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	HelpDesk - Ratings	Vtiger 8.7 Ratings 12% above category average
Custom fields	00 Ratings	10.00 Ratings
Custom objects	00 Ratings	7.00 Ratings
API for custom integration	00 Ratings	9.00 Ratings

Social CRM

Platform

Comparison of Platform features of Product A and Product B
	HelpDesk - Ratings	Vtiger 10.0 Ratings 27% above category average
Mobile access	00 Ratings	10.00 Ratings

Security

Comparison of Security features of Product A and Product B
	HelpDesk - Ratings	Vtiger 8.0 Ratings 5% below category average
Role-based user permissions	00 Ratings	8.00 Ratings

Best Alternatives
	HelpDesk	Vtiger
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Creatio Score 9.3 out of 10
Enterprises	SysAid Score 8.9 out of 10	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpDesk	Vtiger
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	HelpDesk	Vtiger
Likelihood to Recommend	No answers on this topic	Vtiger has evolved in the interfaces design. You can access all required data from one screen, similar to a control data. You have also sales and support dashboards predefined, but you can create your own. As less appropriate the templates design, it has not evolved from old versions of Vtiger. Incentivized Salvador Arauzo CEO Read full review
Pros	No answers on this topic	I love reporting. I can build a custom report using all or any of the dimensions of my choice. This is great when other programs often limit this ability. I like that is a source of truth across the organization. We can all go in and see the same thing. This also works for communication with our teams in other countries. We are a global organization. Incentivized Ellen Evans Marketing Analytics & Sales Planner Read full review
Cons	No answers on this topic	Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported. Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available. Incentivized Thomas Olesen Consultant Read full review
Usability	No answers on this topic	In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing. Incentivized Salvador Arauzo CEO Read full review
Support Rating	No answers on this topic	there is not much problem in using CRM. There were times it was lagging or bugging, but later on it will be fixed and I can use it again. Janet Ramos Account Manager Read full review
Alternatives Considered	No answers on this topic	The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making the switch to vTiger Incentivized Geoff Yeagley Sr. Account Manager and Marketing Manager Read full review
Return on Investment	No answers on this topic	I managed to increase my production by 20% each month. We increased the number of new clients each year. Clients were satisfied by our support team. Incentivized Nomar Norono Inbound Leads Team Lead Read full review
ScreenShots	HelpDesk Screenshots	Vtiger Screenshots