Helpshift vs. Spiceworks Help Desk
Helpshift vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Helpshift | Spiceworks Help Desk | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | — | ||||||||||||||
More Pricing Information |
Helpshift | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpshift | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.1 (4 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | 9.0 (1 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.1 (2 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Helpshift | Spiceworks Help Desk | |
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Likelihood to Recommend | Helpshift Inc. | Spiceworks Ziff Davis |
Pros | Helpshift Inc. | Spiceworks Ziff Davis |
Cons | Helpshift Inc. | Spiceworks Ziff Davis |
Likelihood to Renew | Helpshift Inc. No answers on this topic | Spiceworks Ziff Davis |
Usability | Helpshift Inc. | Spiceworks Ziff Davis |
Reliability and Availability | Helpshift Inc. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Helpshift Inc. | Spiceworks Ziff Davis |
Implementation Rating | Helpshift Inc. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Helpshift Inc. | Spiceworks Ziff Davis |
Return on Investment | Helpshift Inc. | Spiceworks Ziff Davis |
ScreenShots |