What users are saying about
9 Ratings
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Score 7.9 out of 100
74 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Incident and problem management

    6.4

    Helpshift

    64%

    Terminus ABM Platform

    Feature Set Not Supported
    N/A
    Helpshift ranks higher in 6/6 features

    Organize and prioritize service tickets

    5.5
    55%
    4 Ratings
    N/A
    0 Ratings

    Expert directory

    3.7
    37%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    6.4
    64%
    3 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    4.6
    46%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Self Help Community

    5.1

    Helpshift

    51%

    Terminus ABM Platform

    Feature Set Not Supported
    N/A
    Helpshift ranks higher in 2/2 features

    External knowledge base

    1.0
    10%
    4 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    4.6

    Helpshift

    46%

    Terminus ABM Platform

    Feature Set Not Supported
    N/A
    Helpshift ranks higher in 5/5 features

    Customer portal

    5.5
    55%
    3 Ratings
    N/A
    0 Ratings

    IVR

    2.7
    27%
    1 Rating
    N/A
    0 Ratings

    Social integration

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Email support

    2.8
    28%
    4 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    4.6
    46%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Helpshift is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Helpshift

    91%
    4 Ratings
    8.2

    Terminus ABM Platform

    82%
    30 Ratings

    Likelihood to Renew

    Helpshift

    N/A
    0 Ratings
    9.0

    Terminus ABM Platform

    90%
    3 Ratings

    Usability

    9.0

    Helpshift

    90%
    1 Rating

    Terminus ABM Platform

    N/A
    0 Ratings

    Support Rating

    9.1

    Helpshift

    91%
    4 Ratings

    Terminus ABM Platform

    N/A
    0 Ratings

    Likelihood to Recommend

    Helpshift Inc.

    If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
    Read full review

    Terminus

    Terminus ABM Platform is well suited for organizations beginning their ABM journey. It is easy to implement and there is a great team to help you do so. Ongoing customer success teams ensure you are taking full advantage of the platform and work to help you develop an ABM strategy that fits your business needs.
    Read full review

    Pros

    Helpshift Inc.

    • Their customer support is very responsive. If they have any problems, they fix them quickly.
    • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
    • It is very user-friendly and easy to manage. The analytics are pretty good as well.
    Read full review

    Terminus

    • Serving account targeted ads across a wide range of display ad providers
    • Matching account based browsing data to target lists
    • Identifying need and interest in particular accounts with intent data
    • Identifying anonymous web traffic on our site from target accounts
    • Reporting on ABM activity and metrics
    Read full review

    Cons

    Helpshift Inc.

    • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
    • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
    • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
    Read full review

    Terminus

    • Support times are iffy. We've had slower replies and resolutions to issues since they acquired Sigstr and now support both products.
    • Display advertising generally has low ROI, in part due to "banner blindness". If you're not continuously developing engaging creatives, you're going to see very little return with this platform.
    • Their UI needs serious work. Some options are locked after you move to the next screen in their campaign wizard (nothing should ever be locked in draft) and unless they've recently changed it, you can't delete dead draft campaigns - just archive them.
    • There are a few serious discrepancies in the analytics when it comes to identifying which end companies have people who have viewed your ads (i.e. Microsoft has huge numbers because Azure is their product).
    Read full review

    Pricing Details

    Helpshift

    Starting Price

    $150 per month issue

    Editions & Modules

    Helpshift editions and modules pricing
    EditionModules
    Starter$150.001
    EnterprisePlease contact Helpshift2
    GrowthPlease contact Helpshift3

    Footnotes

    1. per month Issue
    2. per month Issue
    3. per month Issue

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

    Terminus ABM Platform

    Starting Price

    Editions & Modules

    Terminus ABM Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Helpshift Inc.

      No answers on this topic

      Terminus

      Terminus is a turn-key partner in the B2B Account-Based Marketing space. Their model is flexible and efficient which in turn provides effective results. Their sales staff is great and never tries to up-sell, but rather coach and educate our teams to be better at our jobs. It has been great to collaborate
      Read full review

      Usability

      Helpshift Inc.

      Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
      Read full review

      Terminus

      No answers on this topic

      Support Rating

      Helpshift Inc.

      The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
      Read full review

      Terminus

      No answers on this topic

      Alternatives Considered

      Helpshift Inc.

      Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
      Read full review

      Terminus

      Drift has banners available in their email tool, furthermore, we are able to mimic a Sigstr banner in HubSpot when we build emails by placing the banner image with a link in the bottom of an email, it's just a more manual process. I can't recommend any other solution over Sigstr, they own what they do and don't try to reach in their product marketing and I respect their product for that.
      Read full review

      Return on Investment

      Helpshift Inc.

      • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
      • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
      Read full review

      Terminus

      • Combining chat, advertising experiences & a very tight contact list - we saw a 684% increase in on-site engagement.
      • 900% increase in deal size after using chat with our advertising campaigns
      • 50% higher attendance for our events when leveraging our intent data for targeting
      Read full review

      Screenshots

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