What users are saying about
5 Ratings
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Score 9 out of 100
56 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Helpshift

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Anonymous | TrustRadius Reviewer

Terminus ABM Platform

If you're looking for a display advertising option, then Terminus is one of the major players - for better or worse. They source intent data from a third party (Bombora, I believe) so you have some targeting options available to you beyond company and position within. Advertising costs are in addition to the base contract price for their service so that's something to keep in mind if you're trying to work within a smaller budget. Since this is display advertising, the billing method is CPM (cost per thousand impressions). Their ad network does include the option to do Sponsored Posts with LinkedIn (although you can do that on your own honestly).
Justin Roodman | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Helpshift
9.6
Terminus ABM Platform
Organize and prioritize service tickets
Helpshift
9.2
Terminus ABM Platform
Expert directory
Helpshift
8.4
Terminus ABM Platform
Subscription-based notifications
Helpshift
10.0
Terminus ABM Platform
ITSM collaboration and documentation
Helpshift
10.0
Terminus ABM Platform
Ticket creation and submission
Helpshift
10.0
Terminus ABM Platform
Ticket response
Helpshift
10.0
Terminus ABM Platform

Self Help Community

Helpshift
8.7
Terminus ABM Platform
External knowledge base
Helpshift
8.4
Terminus ABM Platform
Internal knowledge base
Helpshift
9.0
Terminus ABM Platform

Multi-Channel Help

Helpshift
9.7
Terminus ABM Platform
Customer portal
Helpshift
10.0
Terminus ABM Platform
Email support
Helpshift
9.2
Terminus ABM Platform
Help Desk CRM integration
Helpshift
10.0
Terminus ABM Platform

Pros

Helpshift

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Angel Brockbank | TrustRadius Reviewer

Terminus ABM Platform

  • Event Announcements. We use Sigstr to promote hosted and co-hosted events. Email recipients can click on the Sigstr to register for the event itself. By promoting events through Sigstr we have been able to increase event registration and attendance.
  • Content Sharing. New blog post, webinar, presentation, infographic... you name it, you can use Sigstr to promote it. Furthermore, you can personalize the content to target different audiences based of the sender group. Example: customer content Sigstr belongs to support, while marketing new business content belongs to sales.
  • Announcements. Product enhancements, Company news etc. You can use Sigstr to promote general announcements relevant to the audience.
Rachel Green | TrustRadius Reviewer

Cons

Helpshift

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Anonymous | TrustRadius Reviewer

Terminus ABM Platform

  • They recently purchased some new solutions that are being integrated into the platform so once that is completed it will be a much more robust solution.
  • I think updating what is considered high value vs brand awareness on the spike report could be a little more seamless.
  • For Salesforce integration, Terminus information unfortunately doesn't pull in historically, it just shows what has happened since the integration started. I think it's unfortunate because that historical data tells us a lot.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Helpshift

No score
No answers yet
No answers on this topic

Terminus ABM Platform

Terminus ABM Platform 7.0
Based on 1 answer
Brightfunnel is a very useful tool but can only be used to the fullest if your data is there. It is hard for organizations with bad data to fully utilize its abilities.
Anonymous | TrustRadius Reviewer

Usability

Helpshift

Helpshift 9.0
Based on 1 answer
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Angel Brockbank | TrustRadius Reviewer

Terminus ABM Platform

No score
No answers yet
No answers on this topic

Support Rating

Helpshift

Helpshift 9.1
Based on 3 answers
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Anonymous | TrustRadius Reviewer

Terminus ABM Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Helpshift

One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that data is very useful when trying to fully diagnose a customer's problem.
Anonymous | TrustRadius Reviewer

Terminus ABM Platform

Sendoso and Terminus are alike in that they both work to add "personalization" into Marketing. However, they are not competitors per-say. Sendoso personalizes the physical interactions (direct mail) while Terminus works on the digital landscape. I would say Terminus more competes with SEO or SEM, in which a user of Terminus is experiencing much less wasted dollars than that of SEM or SEO
Anonymous | TrustRadius Reviewer

Return on Investment

Helpshift

  • It's great to get a rough count of how players may feel about a specific event or release.
Anonymous | TrustRadius Reviewer

Terminus ABM Platform

  • We are in the early stages of implementing Terminus' engagement metrics into actions and it difficult to evaluate the long term ROI.
  • I believe that the ROI will be substantial but hard to qualify as we retarget our marketing investments towards plays that have a better yield.
  • It certainly would be hard to return to a pre-Terminus based marketing program, which I think is a good indicator of its utility.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Helpshift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Helpshift Editions & Modules

Edition
Starter$225.001
  1. Per Month
Additional Pricing Details

Terminus ABM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Terminus ABM Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Helpshift
9.0
Terminus ABM Platform
7.7

Likelihood to Renew

Helpshift
Terminus ABM Platform
7.0

Usability

Helpshift
9.0
Terminus ABM Platform

Support Rating

Helpshift
9.1
Terminus ABM Platform

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