Helpshift vs. Twilio
Helpshift vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Helpshift | Twilio | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Helpshift | Twilio | |
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Top Pros |
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Top Cons |
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Helpshift | Twilio | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpshift | Twilio | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Twilio | |
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Likelihood to Recommend | 9.1 (4 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | 9.0 (1 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | 9.1 (2 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Helpshift | Twilio | |
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Likelihood to Recommend | Helpshift Inc. | Twilio |
Pros | Helpshift Inc. | Twilio |
Cons | Helpshift Inc. | Twilio |
Likelihood to Renew | Helpshift Inc. No answers on this topic | Twilio |
Usability | Helpshift Inc. | Twilio |
Performance | Helpshift Inc. No answers on this topic | Twilio |
Support Rating | Helpshift Inc. | Twilio |
Implementation Rating | Helpshift Inc. No answers on this topic | Twilio |
Alternatives Considered | Helpshift Inc. | Twilio |
Contract Terms and Pricing Model | Helpshift Inc. No answers on this topic | Twilio |
Return on Investment | Helpshift Inc. | Twilio |
ScreenShots | Twilio Screenshots |