Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables companies to react, get statistics, and collaborate with their team, all on the go! According to the vendor, over 650,000 companies use Mention.
$29
per month
Pricing
Heropost
Mention
Editions & Modules
Basic
$997
per year
Solo
$29.00
per month
Starter
$99.00
per month
Company
Custom
per month
Offerings
Pricing Offerings
Heropost
Mention
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Heropost
Mention
Features
Heropost
Mention
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Heropost
7.8
1 Ratings
3% above category average
Mention
-
Ratings
Boolean keyword searches
7.01 Ratings
00 Ratings
Filtering out noise/spam
7.01 Ratings
00 Ratings
Sentiment analysis
8.01 Ratings
00 Ratings
Broad channel coverage
9.01 Ratings
00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Heropost
9.8
1 Ratings
19% above category average
Mention
-
Ratings
Content planning and scheduling
10.01 Ratings
00 Ratings
Audience targeting
9.01 Ratings
00 Ratings
Content optimization
10.01 Ratings
00 Ratings
Workflow management
10.01 Ratings
00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Heropost
9.0
1 Ratings
11% above category average
Mention
-
Ratings
Automated routing and prioritization
8.01 Ratings
00 Ratings
Customer interaction histories
9.01 Ratings
00 Ratings
Bulk actions
10.01 Ratings
00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Heropost
6.5
1 Ratings
17% below category average
Mention
-
Ratings
Lead generation
6.01 Ratings
00 Ratings
Content marketing
7.01 Ratings
00 Ratings
Paid media management
5.01 Ratings
00 Ratings
Campaigns and promotions
8.01 Ratings
00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Heropost
9.1
1 Ratings
9% above category average
Mention
-
Ratings
Twitter
9.01 Ratings
00 Ratings
Facebook
10.01 Ratings
00 Ratings
LinkedIn
10.01 Ratings
00 Ratings
Google+
5.01 Ratings
00 Ratings
Instagram
10.01 Ratings
00 Ratings
Pinterest
10.01 Ratings
00 Ratings
YouTube
10.01 Ratings
00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Heropost
7.3
1 Ratings
5% below category average
Mention
-
Ratings
Campaign success analytics
8.01 Ratings
00 Ratings
Real-time tracking
9.01 Ratings
00 Ratings
Competitor analysis
5.01 Ratings
00 Ratings
Account management
Comparison of Account management features of Product A and Product B
It is great for managing multiple poster's social media accounts. I currently have four clients whose social media campaigns I manage. Heropost allows me to set up groups for each client so that I can schedule posts (of all different types of media) for their specific social media mixes. This is a terrific feature and makes my job a LOT easier.
I would ask if they have ever used a software like Mention before, if not, I would totally suggest they start with it. It's easy to use, easy to set up and while it may be confusing at first, it's probably the cheapest and most effective. My suggestion to a new marketer or first-time user of this kind of software would be Mention.
Yes, I just said it is clean and easy to use, but there is always room for improvement in even the most perfect software. I would personally love to see the ability to custom message options a bit more or just customize the look and feel of your dashboard.
Bugs. Mention works great 95% of the time. The other 5%, you may run into major crashes or see mentions that you cleared coming back, etc., but nothing that is a deal breaker or unexpected with a tool like this. Worth noting nonetheless!
Better plans. This is a small issue, but I wish the lower plans has some basic reporting.
Heropost is ALMOST perfect! Content creation, scheduling, posting and analytics are all right there! The ONLY drawback that I have found is that two of our main social media networks are not currently able to connect to Heropost, due to some API changes. I REALLY hope that these can get worked out. If they do, this rating goes to 10!
Mention works quickly and its user interface is easy to use. Alerts update regularly and I've never noticed any lag. It integrates with our CRM via Zapier, but this is not something which we use yet. The only thing I would say is that it takes time for Mention to reach its full potential. It only starts to rank influences from when you set up the alert, so it can take a few weeks to build a map of your influencers.
Mention always responded promptly and gave excellent support. Any problem we had with the software, from login trouble to broken features were addressed quickly. There was once a problem with our quota, where we were unable to see results we should have been able to see. We sent an email, and within an hour, the situation was resolved!
These other apps like Hootsuite and Metricool are way to over priced and are glitchy to say the least. HeroPost seems to me to be the most solid and reliable work horse in the game. I use it daily and my team use it daily and it never lags or breaks. I would have to say that the heropost user interface is just fantastic
Currently, there are no other tools available with the features that Mention has possible according to our knowledge and experience. We firmly believe that Mention has placed themselves in a category all of their own. In the ten years, our company has been around. We have yet to come across any other companies like Mention. Pretty sure there may be another company or competition. None like Mention in our opinion are available, however.
Mention has had a positive impact on my business because it gives people the impression that I was following them, even if I might not have been. It makes me appear active on all social media platforms, even if I ONLY look at my mentions each day!
Because I have only used the free plan but have benefitted greatly, I would say that my ROI is fantastic!
The only negative impact that Mention has is that I do get a daily email in my inbox, and it is one more thing to check. However, it is worth the time.