Mention: Don't Miss Another Customer Complaint or Essential Brand Mention Again.
January 14, 2020
Mention: Don't Miss Another Customer Complaint or Essential Brand Mention Again.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mention
Mention is a great tool for a Marketing department to catch critical mentions of your brand across the internet. However, it is also a great tool for Customer Service or whoever is managing your Social Media accounts. I found that Mention helped me most by finding customer complaints that were lost within strange forums, websites or even simply missed on our Facebook, Twitter, and Instagram feeds.
- Easy to use dashboard
- Filters and Boolean Search optional with more expensive packages
- Can be difficult to refine a search without assistance from Mention rep
- While better than competitors, Mention can still miss important mentions if searches aren't set up properly
- Allowed us to catch customer comments before they turned into complaints.
- Found critical brand mentions on news sources, like New York Times and Newsweek.
Brand24 was my alternative to Mention, I switched back in 2018 because Mention's pricing was going up. While Brand24 is a U.K. based company, I still thought it may be beneficial to me here in the U.S. However, I didn't think about time zone differences and when the support would be available to me. Normally when you have a question, you want it answered right now, but that was a bit of a problem for them. Mention is very quick with support and understanding of their own program.
Do you think Mention delivers good value for the price?
Yes
Are you happy with Mention's feature set?
Yes
Did Mention live up to sales and marketing promises?
Yes
Did implementation of Mention go as expected?
Yes
Would you buy Mention again?
Yes