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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heymarket

    Score9.3 out of 10
    N/AHeymarket is a business text messaging software service from the company of the same name in San Francisco, for customer support, sales, and operations, that requires no installation by customers and supports SMS and Facebook messaging.

    $59

    per month

    Singular

    Score8 out of 10
    N/ASingular, headquartered in San Francisco, offers their mobile marketing and analytics platform of the same name. The company Singular merged with Apsalar in 2017, and combined technologies to offer a single platform under the Singular brand.N/A
    Pricing
    HeymarketSingular
    Editions & Modules
    Standard
    $59
    per month
    Plus
    $119
    per month
    Pro
    $239
    per month
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    HeymarketSingular
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    HeymarketSingular
    Small Businesses
    No answers on this topic
    Agency Analytics
    Score8.9 out of 10
    Medium-sized Companies
    No answers on this topic
    Supermetrics
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    TrackMaven
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeymarketSingular
    Likelihood to Recommend
    9.4
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    User Testimonials
    HeymarketSingular
    Likelihood to Recommend
    Heymarket
    Having a shared inbox is crucial for us, we cover 7 days a week from a PST-EST time zone so the whole team always needs to have visibility on conversations at all times. We also enjoy the fact that most functions of Heymarket are simple to use and don't require us to loop in tech help
    Incentivized
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    Singular
    Singular is perfect for companies that have limited BI developer resources. If you work with more than a few media partners, Singular aggregates all pre-install metrics and automatically connects it to your BI data / MMP provider. This use is perfect for executives/directors that want to have a quick snapshot of their marketing spend. Singular also works well for media buyers that want to export Singular report as a base for creating optimization reports.
    Incentivized
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    Pros
    Heymarket
    • Sends personalized messages with tags and templates.
    • Automates routine communications like order updates or follow-ups.
    • Schedules messages to be sent at specific times.
    • Manages customer opt-ins/opt-outs to comply with current regulations.
    • Integrates with tools we use, like HelpScout.
    Incentivized
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    Singular
    • Creative reporting is one of the features of Singular (formerly Apsalar), which I love the most.
    • Tracking the user journey right from the click to purchase.
    Incentivized
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    Cons
    Heymarket
    • It could be easier to set up campaigns
    • Group texting is missing
    • Can duplicate users
    Incentivized
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    Singular
    • Providing a clear solution to cross-device attribution and measurement: no vendor does this well currently.
    • Ability to toggle advanced attribution models: first-last touch, time decay, etc.
    • Comprehensive deep linking solution (similar to Branch).
    Incentivized
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    Usability
    Heymarket
    In my opinion, Heymarket is easy to use and has a nice, clean interface (much nicer than JustCall). The customization is nice and it is easy to create templates, schedule messages, send messages through API, etc. I cannot give it a 10 because, in my opinion, the mobile app is not very good, you cannot close API messages manually, and the Customer Service team lacks the ability to help without contacting management.
    Incentivized
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    Singular
    No answers on this topic
    Support Rating
    Heymarket
    No answers on this topic
    Singular
    When we report about a bug or a problem the support usually responds quickly and try to provide a solution/fix in a timely manner. I wish that they had a monitoring tool to notify me about bugs before I spot them myself.
    Incentivized
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    Alternatives Considered
    Heymarket
    Heymarket was easier to use and has had less errors than OpenPhone. While they do share many similar features (shared inbox, tagging users, simple to use) Heymarket has been a solid solution for us. I only wish we could also use it to make phone calls along side text messages
    Incentivized
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    Singular
    AppsFlyer is the top of mind MMP, while Singular would be my second choice with Adjust. AppsFlyer has a great UX and customer support. While Adjust is still lagging a little bit behind.
    Incentivized
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    Return on Investment
    Heymarket
    • Faster and more personalized responses, which improve customer experience.
    • Built-in opt-in/out management reduces the risk of non-compliance with regulations.
    • Inability to auto-close API messages results in a lot of lost time for CS as they have to manually close every message sent through API.
    • The cost, especially if we decide to send marketing messages, is rather high compared to other companies we have used.
    Incentivized
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    Singular
    • Has helped to improve the ROI.
    • Helped to identify the right set of audience which need to be targeted.
    Incentivized
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