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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HID DigitalPersona

    Score8.4 out of 10
    N/AHID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

    $3.75

    per user per month

    Passly by ID Agent

    Score2.3 out of 10
    N/APassly from ID Agent, a Kaseya company and the service that replaces the former AuthAnvil, is an identity and access management (IAM) platform providing two-factor authentication, single sign-on (SSO) and password management.N/A
    Pricing
    HID DigitalPersonaPassly by ID Agent
    Editions & Modules
    HID DigitalPersona
    $3.75
    per user per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HID DigitalPersonaPassly by ID Agent
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    HID DigitalPersonaPassly by ID Agent
    Considered Both Products
    HID Global
    No answer on this topic
    Kaseya
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    52 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    51 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    54 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    43 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    44 Answers
    No answers on this topic
    Features
    HID DigitalPersonaPassly by ID Agent
    Identity Management
    Comparison of Identity Management features of HID DigitalPersona and Passly by ID Agent
    Feature
    HID DigitalPersona
    -
    Ratings
    Passly by ID Agent
    6.8
    5 Ratings
    19% below category average
    ID-Management Access Control00 Ratings9.22 Ratings
    ID Management Single-Sign On (SSO)00 Ratings9.63 Ratings
    Multi-Factor Authentication00 Ratings1.05 Ratings
    Password Management00 Ratings9.92 Ratings
    Account Provisioning and De-provisioning00 Ratings1.03 Ratings
    ID Management Workflow Automation00 Ratings10.01 Ratings
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    HID DigitalPersonaPassly by ID Agent
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    User Ratings
    HID DigitalPersonaPassly by ID Agent
    Likelihood to Recommend
    8.2
    (117 ratings)
    1.0
    (7 ratings)
    Likelihood to Renew
    9.5
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (5 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (6 ratings)
    7.1
    (2 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    HID DigitalPersonaPassly by ID Agent
    Likelihood to Recommend
    HID Global
    During the onboarding process, remote workers can enroll their fingerprints or create secure PINs. This eliminates the need for complicated passwords and enables them to safely access company resources and critical apps from remote locations. HID DigitalPersona's robust authentication techniques and access control features can assist you in adhering to data security laws.
    Incentivized
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    Kaseya
    If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.
    Incentivized
    Read full review
    Pros
    HID Global
    • Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
    • It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
    • Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.
    Incentivized
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    Kaseya
    • AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
    • AuthAnvil applications are easy for the end-user to install.
    • AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).
    Incentivized
    Read full review
    Cons
    HID Global
    • I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
    • I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
    • I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.
    Incentivized
    Read full review
    Kaseya
    • Does not offer faster login for trusted devices.
    • App requires multiple clicks to get to security code.
    • App is slow to load.
    • App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes.
    Incentivized
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    Likelihood to Renew
    HID Global
    It is wonderful for multifactor authentication and gives us many options for what we use to authenticate. All of our users use it and it is engrained into our group policies and people would be very disappointed if it went away.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Usability
    HID Global
    I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
    Incentivized
    Read full review
    Kaseya
    Simplicity of use combined with price and low system resources.
    Incentivized
    Read full review
    Support Rating
    HID Global
    Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
    Incentivized
    Read full review
    Kaseya
    They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.
    Incentivized
    Read full review
    Implementation Rating
    HID Global
    Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Alternatives Considered
    HID Global
    We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
    Incentivized
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    Kaseya
    I selected Passly at first as it would allow for a single sign on with azure to Kaseya VSA. Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.
    Incentivized
    Read full review
    Return on Investment
    HID Global
    • I'm happy to say I'm not involved in budgeting or finance, but the financial benefits are easy to state: Less helpdesk time - helpdesk staff don't have to spend time resetting people's passwords.
    • Users don't have to wait for Helpdesk to get around to helping them log in.
    Incentivized
    Read full review
    Kaseya
    • Kaseya has allowed us to be more secure.
    • It's allowed us to link multiple 2FA devices to one account.
    • It's provided us with basic logging.
    Incentivized
    Read full review
    ScreenShots