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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HID DigitalPersona

    Score8.3 out of 10
    N/AHID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

    $3.75

    per user per month

    TripIt

    Score8.7 out of 10
    N/ATripIt is a travel management app offered by Concur, which allows users to organize and coordinate travel plans. Editions include a free version, TripIt Pro, and TripIt for Teams.N/A
    Pricing
    HID DigitalPersonaTripIt
    Editions & Modules
    HID DigitalPersona
    $3.75
    per user per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HID DigitalPersonaTripIt
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HID DigitalPersonaTripIt
    Considered Both Products
    HID Global
    No answer on this topic
    SAP Concur
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    52 Answers
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    51 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    54 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    43 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    44 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    HID DigitalPersonaTripIt
    Travel Management
    Comparison of Travel Management features of HID DigitalPersona and TripIt
    Feature
    HID DigitalPersona
    -
    Ratings
    TripIt
    7.6
    1 Ratings
    32% above category average
    Customizable Approval Workflows00 Ratings7.01 Ratings
    Extensive Inventory00 Ratings8.01 Ratings
    Readily Available Support00 Ratings7.01 Ratings
    Easy Travel Booking00 Ratings7.01 Ratings
    Mobile Travel Application00 Ratings9.01 Ratings
    Centralized Itinerary Management00 Ratings10.01 Ratings
    Collaborative Booking00 Ratings6.01 Ratings
    Reuses Traveler Information00 Ratings5.01 Ratings
    User-friendly Interface00 Ratings9.01 Ratings
    Travel Alerts00 Ratings8.01 Ratings
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    HID DigitalPersonaTripIt
    Likelihood to Recommend
    8.2
    (117 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    9.5
    (7 ratings)
    9.0
    (2 ratings)
    Usability
    9.0
    (5 ratings)
    8.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (6 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    7.3
    (4 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    HID DigitalPersonaTripIt
    Likelihood to Recommend
    HID Global
    During the onboarding process, remote workers can enroll their fingerprints or create secure PINs. This eliminates the need for complicated passwords and enables them to safely access company resources and critical apps from remote locations. HID DigitalPersona's robust authentication techniques and access control features can assist you in adhering to data security laws.
    Incentivized
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    SAP Concur
    TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
    Incentivized
    Read full review
    Pros
    HID Global
    • Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
    • It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
    • Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.
    Incentivized
    Read full review
    SAP Concur
    • Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization
    • Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates.
    • Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about!
    Incentivized
    Read full review
    Cons
    HID Global
    • I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
    • I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
    • I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.
    Incentivized
    Read full review
    SAP Concur
    • Some addresses sometimes do not load (But this is becoming rare these days)
    • Add some color to the icons (again minor improvement)
    • Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points
    Incentivized
    Read full review
    Likelihood to Renew
    HID Global
    It is wonderful for multifactor authentication and gives us many options for what we use to authenticate. All of our users use it and it is engrained into our group policies and people would be very disappointed if it went away.
    Incentivized
    Read full review
    SAP Concur
    I have been using it for a while now and I did renew it every year because it is the best way for me to keep my travel plans in one place with easy visualization
    Incentivized
    Read full review
    Usability
    HID Global
    I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
    Incentivized
    Read full review
    SAP Concur
    For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
    Incentivized
    Read full review
    Reliability and Availability
    HID Global
    No answers on this topic
    SAP Concur
    Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
    Incentivized
    Read full review
    Performance
    HID Global
    No answers on this topic
    SAP Concur
    pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
    Incentivized
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    Support Rating
    HID Global
    Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
    Incentivized
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    SAP Concur
    I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
    Incentivized
    Read full review
    Implementation Rating
    HID Global
    Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
    Incentivized
    Read full review
    SAP Concur
    Set up clear workflows & processes for the masses! No problems with software, only end users...haha
    Incentivized
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    Alternatives Considered
    HID Global
    We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
    Incentivized
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    SAP Concur
    TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
    Incentivized
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    Scalability
    HID Global
    No answers on this topic
    SAP Concur
    Tripit is working great for everyone, each department meeting both company and individual needs.
    Incentivized
    Read full review
    Return on Investment
    HID Global
    • I'm happy to say I'm not involved in budgeting or finance, but the financial benefits are easy to state: Less helpdesk time - helpdesk staff don't have to spend time resetting people's passwords.
    • Users don't have to wait for Helpdesk to get around to helping them log in.
    Incentivized
    Read full review
    SAP Concur
    • It makes it easy to see if your are missing a hotel stay.
    • It makes it easy to see if you are missing a flight.
    • It makes it easy to send reservations to someone's email and have it added to their TripIt.
    Incentivized
    Read full review
    ScreenShots