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Love TripIt!
Updated May 05, 2021

Love TripIt!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TripIt

Our entire organization is given a TripIt Pro account that works in conjunction with our travel software, Concur. We use it from the minute we know we need to book any type of travel or lodging through submitting expense reports.
  • On point with itinerary sync.
  • Super easy to use.
  • Collects receipts
  • Nothing I can think of that TripIt should improve on.
  • Standardized.
  • Works with Concur.
  • Makes travel and expense reporting a breeze
No other products used to date

Do you think TripIt delivers good value for the price?

Yes

Are you happy with TripIt's feature set?

Yes

Did TripIt live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TripIt go as expected?

Yes

Would you buy TripIt again?

Yes

TripIt is great for reminders, alerts, navigation, and directions to things like airports, car rentals, hotels, fuel, and restaurants. It will even give you places to eat or shop that are close to your gate at the airport. It copies your flight info to check-in using airline apps, which is one of the biggest bonuses using TripIt. I love the receipt capture for travel expenses. It's just really helpful.

Using TripIt

3000 - We use Concur & Tripit company wide- we have over 5000 employees building & managing infrastructure across this great nation- the end users are in every department- from accounting to project controls, project management, field supervisors & executive teams.
4 - We have a corporate IT staff that is dedicated to supporting certain specific programs; we have i believe 4 different individuals that are available to handle any issues that come up regarding Tripit or Concur
  • Travel Arrangements
  • Company Paid travel planning
  • Expense Reporting
  • Supervisor Approvals in real time
  • Group Travel
Its so ingrained in the company performance that I cant see us switching to anything else- Its not broke, we're not fixing it!

Evaluating TripIt and Competitors

Not Sure
  • Product Features
  • Product Reputation
Expense reporting and approval workflow
I wouldnt.

TripIt Implementation

Set up clear workflows & processes for the masses! No problems with software, only end users...haha
  • Implemented in-house
Change management was minimal - Set up clear workflows and process
  • Company card vs personal card set up

TripIt Training

  • no training
I had a couple of questions once I launched Concur- mostly surrounding the expectations of what my reports were to include, frequency of submitting & approvals..stuff like that; the software is easy to follow and use

Configuring TripIt

i think its right on point -
take the little bit of extra time in the front end to set up your rewards programs, credit cards used etc to take advantage of the syncing across platforms & devices
cost codes are what i notice immediately- but there may have been other customizations requested of performed that i am unaware of.

TripIt Support

I've never had to use their customer service since it works like a charm everytime I use it!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No, not involved with the purchase of this software
I havent ever had to reach out for support- the apps, software & plugins work beautifully, sync each time I use them. I have only ever had to contact our travel agent regarding travel support (cancelled flights, flight credits, etc)

Using TripIt

For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Receipt capture
  • Post arrival info- gate, rental car pickup, hotel directions
  • None
Yes - Thats how all of this is working! Mobile!! the interface works like a dream. as intended and seamless

TripIt Reliability

Tripit is working great for everyone, each department meeting both company and individual needs.
Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.

Integrating TripIt

we didnt have to integrate it with any other programs to my knowledge
  • Slack
  • Salesforce
we havent integrated the above mentioned products with Tripit or Concur- but i have seen them in action elsewhere; if we used either slack or salesforce, this would be just another reason to get / retain Tripit
none to my knowledge are in the pipeline for integration
  • File import/export
  • Single Signon
take the time to sync up all of your devices and cards used/wallet with both the concur & tripit apps. youll be glad you did

Relationship with SAP Concur

I honestly didnt get to meet the rep, but procurement & IT depts had nothing but good things to report :)
same service before & after implementation
Above my pay grade there..lol

Upgrading TripIt

  • havent upgraded yet
  • i'll let you know after we get the first one!
Yes - we'll more than likely look into enterprise version