What users are saying about
20 Ratings
3 Ratings
20 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.8

    Soffront CRM

    78%
    Soffront CRM ranks higher in 4/4 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    5.0

    Soffront CRM

    50%
    Soffront CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Help desk management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    9.5

    Soffront CRM

    95%
    Soffront CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    6.1

    Soffront CRM

    61%
    Soffront CRM ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Reporting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    4.7

    Soffront CRM

    47%
    Soffront CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Custom fields

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Social CRM

    Highrise

    Feature Set Not Supported
    N/A
    6.0

    Soffront CRM

    60%
    Soffront CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Social engagement

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Highrise is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    7.0

    Soffront CRM

    70%
    2 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings

    Soffront CRM

    N/A
    0 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating
    8.0

    Soffront CRM

    80%
    1 Rating

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    7.0

    Soffront CRM

    70%
    1 Rating

    Likelihood to Recommend

    Basecamp

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Read full review

    Soffront

    Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
    Read full review

    Pros

    Basecamp

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter &amp; Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Read full review

    Soffront

    • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
    • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
    • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
    Read full review

    Cons

    Basecamp

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review

    Soffront

    • Reporting
    • Loyalty features
    • Social media integration
    Read full review

    Pricing Details

    Highrise

    Starting Price

    $4 Per User Per Month

    Editions & Modules

    Highrise editions and modules pricing
    EditionModules
    Highrise$4.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Soffront CRM

    Starting Price

    $20 per month

    Editions & Modules

    Soffront CRM editions and modules pricing
    EditionModules
    1,000 Emails$4.001
    5,000 Emails$15.002
    10,000 Emails$25.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Basecamp

    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Read full review

    Soffront

    No answers on this topic

    Usability

    Basecamp

    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review

    Soffront

    Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
    Read full review

    Support Rating

    Basecamp

    They are quick and SO nice. They are very friendly and are eager to help.
    Read full review

    Soffront

    Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
    Read full review

    Alternatives Considered

    Basecamp

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Read full review

    Soffront

    Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
    Read full review

    Return on Investment

    Basecamp

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Read full review

    Soffront

    • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
    • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
    Read full review

    Screenshots

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