HireRight vs. Xref

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks

Incentivized

Company looking for easy to use trouble-free, user friendly. automation with regular reminders to both candidates and referees to ensure the details are completed. Quick turnaround time. When it comes to the company that requires customization of the questions or on the special area to check all the time, Xref reference may lack that area

Incentivized

• Customer service is very useful and we get a swift response from them.
• It is integrated with our workflow so its easy to set up.
• It creates a record of each employee in the system which makes it simple to store data safely.

Incentivized

• Easy to use
• Security on login
• Automated

Incentivized

• HireRight is good platform which provides great support on verification process.
• I would request to speed up the verification cycle as it takes more than 2 weeks for completion of verification process. Where in mine was rejected at first time and again it took 1 more weeks for providing final confirmation. Request to reduce this time.

Incentivized

• Customise our own questions
• add on other checks and bankruptcy etc as add on package.
• The File download can the name be auto update the candidate name and role apply would be useful.

Incentivized

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.

I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.

Incentivized

• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

Incentivized

• Positive: ROI saving us money
• Turnaround of reference positive
• Con, maybe they can looking in to integrating some of ATS for us eg: Jobvite can easy one button send the xreference

Incentivized