What users are saying about

HireRight

29 Ratings

HireRight

29 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

HireRight

HireRight would be well suited for a larger corporation that does not have robust background checking standards. It would be less suited for smaller organizations, who value customer services and candidates experience. I also wouldn't recommend them to someone with a lot of international checks. They do what they're supposed to do most of the time, but I haven't seem anything extraordinary about them.

Feature Rating Comparison

Recruiting / ATS

HireRight
7.5
Job Requisition Management
HireRight
6.4
Company Website Posting
HireRight
6.4
Publish to Social Media
HireRight
6.4
Job Search Site Posting
HireRight
6.4
Customized Application Form
HireRight
6.8
Resume Management
HireRight
6.4
Duplicate Candidate Prevention
HireRight
7.5
Candidate Search
HireRight
8.6
Applicant Tracking
HireRight
7.3
Collaboration
HireRight
7.9
Task Creation and Delegation
HireRight
8.7
Email Templates
HireRight
8.6
User Permissions
HireRight
8.2
Notifications and Alerts
HireRight
8.7
Reporting
HireRight
8.1

Pros

  • We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
  • It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
  • The background checks themselves are aesthetically pleasing, which makes it easier to review results.

Cons

  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.

Support

HireRight2.7
Based on 1 answer
Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.

Alternatives Considered

We have utilized First Advantage in the past and the issues were with using a paper process, the HR team needing to input all of the potential new hire's information, and long delays in turn around times on applicant screens. With HireRight, they have removed these obstacles for both our customers and internal employees

Return on Investment

  • We are able to be certain that our DOT files will always be up to date and thus it saves us a ton of individual work by state for each new hire driver.

Pricing Details

HireRight

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details