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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hive

    Score9 out of 10
    N/AHive Technology offers their eponymous project management and process management application, providing integrations with many popularly used applications for productivity, cloud storage, and collaboration.

    $24

    per month per user

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A

    Trello

    Score8.2 out of 10
    N/ATrello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

    $6

    per month per user

    Pricing
    HiveService AutopilotTrello
    Editions & Modules
    Free
    $0
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    No answers on this topic
    Standard
    $6
    per month per user
    Premium
    $12.50
    per month per user
    Enterprise
    $17.50
    per month per user
    Free
    Forever Free
    Offerings
    Pricing Offerings
    HiveService AutopilotTrello
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual pricing.—A discount is offered for annual billing and for larger numbers of users.
    More Pricing Information
    Community Pulse
    HiveService AutopilotTrello
    Considered Multiple Products
    Hive Technology
    Chose Hive
    I like Hive better than Trello. Hive is definitely more user-friendly, but Trello had nice shortcuts that I miss in Hive. I would like to organize my board with just one click.
    Incentivized
    Chose Hive
    Hive did what these other tools do. It has Kanban boards, Gantt views, timeline views, reporting, task management, and file uploads. While it is not as feature rich at the lowest subscription level as some of these others, its interface is quite a bit less overwhelming than say …
    Incentivized
    Chose Hive
    It's an all in one, amazing and simple.
    I've been looking for something like this all along.
    Incentivized
    BACKTELL, INC
    No answer on this topic
    Atlassian
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    No answers on this topic
    97%
    Would buy again
    104 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    No answers on this topic
    99%
    Delivers good value for the price
    94 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    No answers on this topic
    99%
    Happy with the feature set
    106 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    63 Answers
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    No answers on this topic
    100%
    Implementation went as expected
    83 Answers
    Features
    HiveService AutopilotTrello
    Project Management
    Comparison of Project Management features of Hive and Service Autopilot and Trello
    Feature
    Hive
    9.1
    15 Ratings
    17% above category average
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Trello
    8.4
    223 Ratings
    9% above category average
    Task Management9.015 Ratings8.01 Ratings9.5223 Ratings
    Resource Management9.015 Ratings8.01 Ratings9.2186 Ratings
    Gantt Charts10.014 Ratings00 Ratings7.374 Ratings
    Scheduling7.014 Ratings8.01 Ratings8.8169 Ratings
    Workflow Automation9.014 Ratings8.01 Ratings8.1143 Ratings
    Team Collaboration10.015 Ratings8.01 Ratings8.8219 Ratings
    Support for Agile Methodology10.012 Ratings00 Ratings8.9148 Ratings
    Support for Waterfall Methodology8.011 Ratings00 Ratings7.8116 Ratings
    Document Management10.013 Ratings8.01 Ratings8.2160 Ratings
    Email integration10.013 Ratings8.01 Ratings7.4147 Ratings
    Mobile Access8.011 Ratings00 Ratings9.2193 Ratings
    Timesheet Tracking10.09 Ratings00 Ratings8.989 Ratings
    Change request and Case Management10.011 Ratings00 Ratings8.6103 Ratings
    Budget and Expense Management7.09 Ratings00 Ratings7.374 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Hive and Service Autopilot and Trello
    Feature
    Hive
    7.0
    12 Ratings
    9% below category average
    Service Autopilot
    -
    Ratings
    Trello
    6.6
    73 Ratings
    15% below category average
    Quotes/estimates7.010 Ratings00 Ratings7.250 Ratings
    Invoicing7.07 Ratings00 Ratings6.643 Ratings
    Project & financial reporting7.010 Ratings00 Ratings6.859 Ratings
    Integration with accounting software7.09 Ratings00 Ratings5.845 Ratings
    Best Alternatives
    HiveService AutopilotTrello
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    HiveService AutopilotTrello
    Likelihood to Recommend
    9.0
    (15 ratings)
    8.0
    (1 ratings)
    9.3
    (223 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    9.9
    (6 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    9.3
    (61 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.4
    (2 ratings)
    -
    (0 ratings)
    9.9
    (81 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    HiveService AutopilotTrello
    Likelihood to Recommend
    Hive Technology
    Hive is a powerful tool for data analysis and management that is well-suited for a wide range of scenarios. Here are some specific examples of scenarios where Hive might be particularly well-suited: Data warehousing: Hive is often used as a data warehousing platform, allowing users to store and analyze large amounts of structured and semi-structured data. It is especially good at handling data that is too large to be stored and analyzed on a single machine, and supports a wide variety of data formats. Batch processing: Hive is designed for batch processing of large datasets, making it well-suited for tasks such as data ETL (extract, transform, load), data cleansing, and data aggregation.Simple queries on large datasets: Hive is optimized for simple queries on large datasets, making it a good choice for tasks such as data exploration and summary statistics. Data transformation: Hive allows users to perform data transformations and manipulations using custom scripts written in Java, Python, or other programming languages. This can be useful for tasks such as data cleansing, data aggregation, and data transformation. On the other hand, here are some specific examples of scenarios where Hive might be less appropriate: Real-time queries: Hive is a batch-oriented system, which means that it is designed to process large amounts of data in a batch mode rather than in real-time. While it is possible to use Hive for real-time queries, it may not be the most efficient choice for this type of workload. Complex queries: Hive is optimized for simple queries on large datasets, but may struggle with more complex queries or queries that require multiple joins or subqueries.Very large datasets: While Hive is designed to scale horizontally and can handle large amounts of data, it may not scale as well as some other tools for very large datasets or complex workloads.
    Incentivized
    Read full review
    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
    Read full review
    Atlassian
    For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
    Incentivized
    Read full review
    Pros
    Hive Technology
    • Simplicity, it offers a clean environment without risking the outcome. An example of this are the timesheets that allow a fast way to keep track of progress
    • Interaction, the different options make it faster and easier to interact and collaborate in the development of a product. An example of this would be Hive Notes for meetings
    • The different visualisations it offers allow to explore the best ways to affront your projects. I really like the Gantt mappings view to understand who can be contacted at each point
    Incentivized
    Read full review
    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
    Read full review
    Atlassian
    • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
    • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
    • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
    Read full review
    Cons
    Hive Technology
    • Organizing tasks by assignees could be better. It's a little cumbersome to check off each person you want. Can you group these?
    • I don't really use any view besides task view. Is there something better I could be using?
    • It would be nice if attachments showed up in a nicer format, maybe with a preview?
    Incentivized
    Read full review
    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
    Read full review
    Atlassian
    • I use colour coding a lot so I would like a wider range of colour options.
    • Also as a visual thinker I would like to be able to easily add images to cards.
    • I would like to be able to attach a wider range of file formats to cards.
    Incentivized
    Read full review
    Likelihood to Renew
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
    Read full review
    Atlassian
    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Incentivized
    Read full review
    Usability
    Hive Technology
    Its a easy tool, the best way to organize the workflow but has room for more improvements.
    Read full review
    BACKTELL, INC
    No answers on this topic
    Atlassian
    Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
    Incentivized
    Read full review
    Reliability and Availability
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    yes always support available when I need it!
    Read full review
    Performance
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    Never experienced issues with the above!
    Read full review
    Support Rating
    Hive Technology
    Our CSR is easily accessible and they have support built into the app itself. They also have a pretty robust support site. We also took advantage of the free trial and learned so much by putting Hive through the paces and figuring out the best way to mold it to our needs.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    Atlassian
    I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
    Incentivized
    Read full review
    In-Person Training
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
    Read full review
    Implementation Rating
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Incentivized
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    Alternatives Considered
    Hive Technology
    Hive is a bit different than Jira and Monday, which I used mostly. Overall does a great job managing project and helps with team communication. Removes dependency of asking team members for updates by going to conference rooms. With Hive, the team updates the status, and we can easily track it.
    Incentivized
    Read full review
    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
    Read full review
    Atlassian
    Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
    Incentivized
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    Scalability
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    Feels like anyone across the org (no matter their location) can use the tool easily!
    Read full review
    Professional Services
    Hive Technology
    No answers on this topic
    BACKTELL, INC
    No answers on this topic
    Atlassian
    Not sure if we use those
    Read full review
    Return on Investment
    Hive Technology
    • Workflow Management will help you better move your projects along which saves time and money.
    • Time tracking will allow you to better manage the hours and keep your contractors accountable.
    • Overall visibility of projects allow you to keep your margins down and combat "bleeding" and hidden costs or surprises.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    Atlassian
    • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
    • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
    • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
    Incentivized
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    ScreenShots

    Hive Screenshots

    Screenshot of HIver Technology