Overall Satisfaction with Trello
Trello is currently being used for project management for customers going through our onboarding and training process. We track details about each customers' background, our interactions with them throughout the process, and use Trello's different channels to move cards Kanban-style through our onboarding flow. It's also free for our team, which has been very helpful.
- Powerful free version
- Multiple users and can save lots of data (appears to be unlimited storage)
- Very user-friendly UI
- Reporting capabilities within Trello are lacking
- Trello doesn't offer a ton of customization or have various widgets quite as intuitive as monday.com
- There have been times where users have issues with Trello loading for them
- It's been an essential tool for our onboarding team. We wouldn't be able to operate without it.
- It's been a very affordable investment for our team as well since we still use the free version.
- We have had a negative return in the fact that there aren't any reporting tools within the app. We have to spend time tracking certain elements manually.
Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
monday.com is by far my favorite project management tool out there. It's so powerful, customizable and the reporting is great. Trello works better for us currently because it's free. Asana is okay, but the overall UI is a bit confusing and boring. Airtable is good, but pales in comparison to monday.com. Basecamp is very simple and intuitive but lacks the reporting we need.
If an organization needs something free for project management, then I always recommend Trello. If they're wanting a tool strictly used internally by their team that their customers will not have access to, then this is also a great fit for them. If they need something with more reporting or customization, then I would suggest Monday.com.