What users are saying about
6 Ratings
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82 Ratings
6 Ratings
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Score 9.7 out of 100

Nimble

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82 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Nimble

[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
Margaret turner | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Nimble
Organize and prioritize service tickets
Hiver
8.7
Nimble
Ticket creation and submission
Hiver
9.1
Nimble
Ticket response
Hiver
9.1
Nimble

Multi-Channel Help

Hiver
9.1
Nimble
Email support
Hiver
9.1
Nimble

Sales Force Automation

Hiver
Nimble
8.5
Customer data management / contact management
Hiver
Nimble
8.4
Workflow management
Hiver
Nimble
8.1
Territory management
Hiver
Nimble
9.0
Opportunity management
Hiver
Nimble
8.4
Integration with email client (e.g., Outlook or Gmail)
Hiver
Nimble
8.8
Contract management
Hiver
Nimble
8.9
Quote & order management
Hiver
Nimble
8.7
Interaction tracking
Hiver
Nimble
8.3
Channel / partner relationship management
Hiver
Nimble
8.1

Customer Service & Support

Hiver
Nimble
8.7
Case management
Hiver
Nimble
8.6
Call center management
Hiver
Nimble
9.2
Help desk management
Hiver
Nimble
8.3

Marketing Automation

Hiver
Nimble
8.3
Lead management
Hiver
Nimble
8.2
Email marketing
Hiver
Nimble
8.4

CRM Project Management

Hiver
Nimble
8.3
Task management
Hiver
Nimble
8.3
Billing and invoicing management
Hiver
Nimble
8.6
Reporting
Hiver
Nimble
8.0

CRM Reporting & Analytics

Hiver
Nimble
8.2
Forecasting
Hiver
Nimble
8.2
Pipeline visualization
Hiver
Nimble
8.2
Customizable reports
Hiver
Nimble
8.2

Customization

Hiver
Nimble
8.1
Custom fields
Hiver
Nimble
8.2
Custom objects
Hiver
Nimble
8.1
Scripting environment
Hiver
Nimble
8.0
API for custom integration
Hiver
Nimble
8.2

Security

Hiver
Nimble
8.5
Single sign-on capability
Hiver
Nimble
8.9
Role-based user permissions
Hiver
Nimble
8.1

Social CRM

Hiver
Nimble
8.1
Social data
Hiver
Nimble
8.1
Social engagement
Hiver
Nimble
8.0

Integrations with 3rd-party Software

Hiver
Nimble
8.0
Marketing automation
Hiver
Nimble
7.8
Compensation management
Hiver
Nimble
8.1

Platform

Hiver
Nimble
7.5
Mobile access
Hiver
Nimble
7.5

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Nimble

  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
Maria Pulenta | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Nimble

  • Working in conjunction with some services offered by Microsoft can become one of the most notorious weaknesses of the platform: Due to constant integration difficulties, it is difficult to send emails from the Microsoft Outlook 13 platform, and depending on the version of Microsoft office 365 you have, it is problematic to import documents.
  • Because we cannot integrate the nimble platform with Microsoft office 365 services, we cannot save essential customer data if we have it only within one of the programs in the suite, as in the case of Microsoft Excel, from which we cannot share our spreadsheets in nimble.
  • The $15 per month is only for one of the employees we attach to work in the sales area of the platform, which in the long run ends up being a huge amount considering the number of employees that are on our payroll just for that area.
Maria Wiley | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.5
Based on 14 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.5
Based on 15 answers
We have had several tickets opened up automatically on our behalf. Nimble give you a tier 3 engineer from the get-go, so they usually resolve pretty fast. This is appreciated, because when stuff is down, the last thing you want is to have to start from step 1 again in troubleshooting.
Michael Haberkern | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

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