What users are saying about
11 Ratings
100 Ratings
11 Ratings
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Score 6.9 out of 100
100 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    2.3

    Hiver

    23%

    Nimble

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.6
    16%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.5

    Hiver

    35%

    Nimble

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.7

    Nimble

    87%
    Nimble ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.8
    88%
    29 Ratings

    Workflow management

    N/A
    0 Ratings
    8.6
    86%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    8.8
    88%
    24 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.5
    85%
    28 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.8
    88%
    29 Ratings

    Contract management

    N/A
    0 Ratings
    8.9
    89%
    23 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.5
    85%
    21 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.7
    87%
    27 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    8.7

    Nimble

    87%
    Nimble ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.6
    86%
    22 Ratings

    Call center management

    N/A
    0 Ratings
    8.9
    89%
    20 Ratings

    Help desk management

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.7

    Nimble

    87%
    Nimble ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    26 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Nimble

    86%
    Nimble ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.7
    87%
    29 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.7
    87%
    18 Ratings

    Reporting

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Nimble

    86%
    Nimble ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    23 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Nimble

    86%
    Nimble ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.7
    87%
    29 Ratings

    Custom objects

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.6
    86%
    18 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.5
    85%
    20 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    8.9

    Nimble

    89%
    Nimble ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    24 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    24 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    8.5

    Nimble

    85%
    Nimble ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.6
    86%
    29 Ratings

    Social engagement

    N/A
    0 Ratings
    8.4
    84%
    29 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    8.5

    Nimble

    85%
    Nimble ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.3
    83%
    25 Ratings

    Compensation management

    N/A
    0 Ratings
    8.7
    87%
    19 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    Nimble

    82%
    Nimble ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    27 Ratings

    Attribute Ratings

    • Nimble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.7

    Hiver

    17%
    3 Ratings
    8.9

    Nimble

    89%
    33 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    8.3

    Nimble

    83%
    2 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.8

    Nimble

    88%
    19 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    9.1

    Nimble

    91%
    20 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Nimble

    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Nimble

    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Nimble

    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Nimble

    Starting Price

    $15 per month

    Editions & Modules

    Nimble editions and modules pricing
    EditionModules
    Business$19.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Hiver

    No answers on this topic

    Nimble

    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Nimble

    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Nimble

    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Nimble

    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Nimble

    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Read full review

    Screenshots

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