What users are saying about
11 Ratings
11 Ratings
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Score 6.6 out of 100
14 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    OpenText Hightail

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    OpenText Hightail

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    OpenText Hightail

    82%
    OpenText Hightail ranks higher in 6/6 features

    Task Management

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Search

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Visual planning tools

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Communication

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    OpenText Hightail

    80%
    OpenText Hightail ranks higher in 4/4 features

    Notifications

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Discussions

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    File Sharing & Management

    Hiver

    Feature Set Not Supported
    N/A
    8.9

    OpenText Hightail

    89%
    OpenText Hightail ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Video files

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Audio files

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Document collaboration

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Access control

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Device sync

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Attribute Ratings

    • OpenText Hightail is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    9.0

    OpenText Hightail

    90%
    8 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating

    OpenText Hightail

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    OpenText Hightail

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    OpenText

    Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    OpenText

    • Management of content, communication, spaces, and projects in general.
    • Control of processes, tasks and activities between the different members of teams.
    • Collaborative work through different media and channels.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    OpenText

    • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OpenText Hightail

    Starting Price

    $0 100MB per file upload

    Editions & Modules

    OpenText Hightail editions and modules pricing
    EditionModules
    Lite01
    Pro152
    BusinessCustom3
    Teams304

    Footnotes

    1. 100MB per file upload
    2. per user, per month
    3. per user, per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

    Usability

    Hiver

    Easy to use
    Read full review

    OpenText

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    OpenText

    No answers on this topic

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    OpenText

    Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    OpenText

    • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".
    Read full review

    Screenshots

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