Hiver vs. Spiceworks Help Desk
Hiver vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hiver | N/A | Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies… | $14 /user/month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
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Incident and problem management |
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Multi-Channel Help |
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Self Help Community |
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Hiver | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hiver | Spiceworks Help Desk | |
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Likelihood to Recommend | 1.0 (3 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | 3.0 (1 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 4.0 (1 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Hiver | Spiceworks Help Desk | |
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Likelihood to Recommend | Hiver | Spiceworks Ziff Davis |
Pros | Hiver | Spiceworks Ziff Davis |
Cons | Hiver | Spiceworks Ziff Davis |
Likelihood to Renew | Hiver No answers on this topic | Spiceworks Ziff Davis |
Usability | Hiver | Spiceworks Ziff Davis |
Reliability and Availability | Hiver No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Hiver | Spiceworks Ziff Davis |
Implementation Rating | Hiver No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Hiver | Spiceworks Ziff Davis |
Return on Investment | Hiver | Spiceworks Ziff Davis |
ScreenShots | Hiver Screenshots |