Hiver vs. Stormboard

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

Incentivized

Ready to use template makes Stormboard very easy to use and gives a seamless experience to the user. It is very useful when brainstorming ideas, and solutions for a particular use case. It sometimes gives solutions to the problems we might not have thought about yet. The on-the-go whiteboard gives us a blank slate for new ideas and more collaborations.

Incentivized

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Manage Key Assets for Each Meeting
• Visually present the stakeholders and requirements
• Embed multimedia in all sections
• Present a clear layout of the meeting
• Inform everyone involved of their responsibilities
• Great interfase and easy to export
• Quickly make changes to the structure of the meeting
• The mobile app is easy to use

Incentivized

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• Sometimes difficult to find items on the board if they're not in the centre
• Zooming in and out can often mean things get overlooked
• Occasionally uploaded documents vanish

Incentivized

Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

I use Stormboard for coordination because it seems easier to use than the rest. In terms of courses, we choose the software depending on our course objectives and how tech-savvy we believe the prof and audience are. Miro is more complete, I believe, it has a ton of features and templates.

Incentivized

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• + affordable collaboration tool
• - not intuitive enough --> other tools were preferred
• - not flexible enough (section feature was a bummer)

Incentivized