Hiver vs. Todoist

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

Incentivized

There have been lots of times when we need to add a new habit into our daily work routines, and having the option to do so in the To-Doist app on the very first screen is incredibly helpful. It's a good reminder, and I believe that professionals who truly appreciate and properly value the implementation of good habits would be very grateful for this feature. It's also a time saver because you don't have to manually type it in every day/week / etc.

Incentivized

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Free plan offers two viewing options and 4 color themes; paid plans offer more
• Can integrate with Google Calendar, IFTTT, and Zapier apps
• Viewing format is pretty uncomplicated, including sidebar, easy on the eyes
• Importable and exportable data, emails
• Optional beta testing opportunities (can opt in/opt out at any time)

Incentivized

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• The Todoist application now works almost identically across all platforms. There is a minor improvement that I would like to see on iOS and that is the ability to show task count by custom filter.
• In Board view, I want to be able to easily add sub-tasks to a parent task.
• Besides those two minor improvements, I am extremely happy with the application.

Incentivized

Easy to use

Excellent features and concept, simple implementation, but the software is not very clear in training new users and communicating features. The occasional unexplained crash or freeze is not handled gracefully by the desktop software, requiring either the user or tech support to manually restart.

Incentivized

Support is there, can be slow at times.

I've used Todoist for about three years now and I haven't needed to contact support, which I'm considering a 10 out of 10. Honestly, their platform is so easy to use that I never had to look up a knowledge base or forum to be able to do what I wanted in Todoist. So I'm not sure what their support system looks like or how it works, but I do know that if I haven't needed support, that's also a good sign!

Incentivized

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

[Todoist: To-Do List & Task Manager] is significantly simpler and cheaper than most of the alternatives and doesn't complicate the management of tasks with a plethora of unnecessary features. While all the alternatives have strong feature sets, what Todoist does better than any of them is manage tasks, in theory the central point of them all.

Incentivized

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• Location-based reminders ensured that my staff didn't miss things when they went onsite with a customer. This has led to renewals on a regular basis.
• Sharing of task visibility for managers with their direct reports has enhanced 1-on-1 meetings and ensured that field coaches kept focused
• The cost of Todoist vs. the value it creates is a huge selling point for the software. For the price per user, I've found nothing that even comes close!

Incentivized