What users are saying about
1 Rating
10 Ratings
1 Rating
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Score 9 out of 100
10 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Security

    Horizn

    Feature Set Not Supported
    N/A
    10.0

    UserIQ

    100%
    UserIQ ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Platform & Infrastructure

    Horizn

    Feature Set Not Supported
    N/A
    9.5

    UserIQ

    95%
    UserIQ ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Integration with Eloqua

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer Data Extraction / Integration

    Horizn

    Feature Set Not Supported
    N/A
    8.2

    UserIQ

    82%
    UserIQ ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Customer Success Management

    Horizn

    Feature Set Not Supported
    N/A
    8.5

    UserIQ

    85%
    UserIQ ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer profiles

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Automated workflow

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Internal collaboration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Customer segmentation

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    CSM Reporting & Analytics

    Horizn

    Feature Set Not Supported
    N/A
    9.7

    UserIQ

    97%
    UserIQ ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Engagement analytics

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Dashboards

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    Attribute Ratings

    • Horizn is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Horizn

    90%
    1 Rating
    8.3

    UserIQ

    83%
    7 Ratings

    Usability

    Horizn

    N/A
    0 Ratings
    8.0

    UserIQ

    80%
    3 Ratings

    Support Rating

    Horizn

    N/A
    0 Ratings
    9.3

    UserIQ

    93%
    3 Ratings

    Likelihood to Recommend

    Horizn

    It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
    Read full review

    UserIQ

    For vital user intelligence needs such as user prospecting , segmentation, engagement through in-application messaging , UseriQ is very suited. My only issue with this program is the integration phase , asides which ,I think it does a uniquely great job in every other area.
    Read full review

    Pros

    Horizn

    • It is easy to log into
    • Functions exactly as if I was on my desktop computer at work
    • Haven't had a lot of problems with the connection dropping
    Read full review

    UserIQ

    • Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
    • UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
    • UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
    Read full review

    Cons

    Horizn

    • I have had issues with logging in a timing out
    • The system can get overloaded if there are too many users logged in at the same time
    • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
    Read full review

    UserIQ

    • Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
    • Connections seem fragile so frequently having to monitor that things haven't broken.
    • Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).
    Read full review

    Pricing Details

    Horizn

    Starting Price

    $0

    Editions & Modules

    Horizn editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      UserIQ

      Starting Price

      Editions & Modules

      UserIQ editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Horizn

        No answers on this topic

        UserIQ

        This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
        Read full review

        Support Rating

        Horizn

        No answers on this topic

        UserIQ

        Support is 9/10 for me. While the documentations provided us during the process of integrating UserIQ into our platforms, contained some informations which were no longer relevant to the product, the UserIQ team were very helpful all through that phase and we worked hand in hand to rectify the problem, at least on our end.
        Read full review

        Alternatives Considered

        Horizn

        We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
        Read full review

        UserIQ

        When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
        Read full review

        Return on Investment

        Horizn

        • allows people to be connected to work at anytime and anyplace
        • don't have to wait to go back into the office to perform certain work functions
        • little to no learning curve to use
        Read full review

        UserIQ

        • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
        Read full review

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