What users are saying about
1 Rating
6 Ratings
1 Rating
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Score 9 out of 100
6 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Horizn

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
Keith Cordero | TrustRadius Reviewer

UserIQ

Well suited for adding user-walkthroughs to your app or in-app experiences. This is where it shines over something like Google Analytics. Also strong in measuring account/user health since both can be tracked down to a user level. Weaker with advanced data analysis as they're missing some features that are really helpful in making UX and other product decisions. Better in B2B than B2C because of their pricing model.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Horizn
UserIQ
9.0
Role-based user permissions
Horizn
UserIQ
9.0

Platform & Infrastructure

Horizn
UserIQ
9.0
API
Horizn
UserIQ
8.0
Integration with Salesforce.com
Horizn
UserIQ
8.0

Customer Data Extraction / Integration

Horizn
UserIQ
7.8
Product usage
Horizn
UserIQ
7.5
Help desk / support tickets
Horizn
UserIQ
8.0

Customer Success Management

Horizn
UserIQ
7.4
NPS surveys
Horizn
UserIQ
9.5
Customer profiles
Horizn
UserIQ
9.0
Automated workflow
Horizn
UserIQ
8.5
Internal collaboration
Horizn
UserIQ
1.0
Customer health scoring
Horizn
UserIQ
8.5
Customer segmentation
Horizn
UserIQ
8.0

CSM Reporting & Analytics

Horizn
UserIQ
7.3
Customer health trends
Horizn
UserIQ
7.0
Engagement analytics
Horizn
UserIQ
8.0
Dashboards
Horizn
UserIQ
7.0

Pros

Horizn

  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
Keith Cordero | TrustRadius Reviewer

UserIQ

  • Customer service is excellent.
  • Once you get the hang out using the walkthroughs, they are really beneficial.
  • Running reports of users on surveys!
Bridgette Reynolds | TrustRadius Reviewer

Cons

Horizn

  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
Keith Cordero | TrustRadius Reviewer

UserIQ

  • Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.
Esther Kim | TrustRadius Reviewer

Alternatives Considered

Horizn

We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
Keith Cordero | TrustRadius Reviewer

UserIQ

We use both for different reasons. GA is our primary customer usage product in our b2c apps since it's pricing is not restrictive by number of users. The dashboards and metrics tracked in user IQ are more accessible and you're able to track at the feature level much easier. Both have a lot to be desired on user journey tracking. User IQ also does a much better job of tracking by account and user.Mouseflow has hotspots that are divorced from tagged features. This is a really valuable feature that UserIQ is missing. Mouseflow also shows recordings of user sessions so you can get a sense of journeys. Neither product above has user-walkthroughs built in. UserIQ's NPS and other campaign features are very valuable. In some scenarios, we use Google Tag Manager and some custome developed components in lieu of a UserIQ campaign. Campaigns are generally more user-friendly and require little to no dev resources while custom components and (sometimes GTM) require development help
Anonymous | TrustRadius Reviewer

Return on Investment

Horizn

  • allows people to be connected to work at anytime and anyplace
  • don't have to wait to go back into the office to perform certain work functions
  • little to no learning curve to use
Keith Cordero | TrustRadius Reviewer

UserIQ

  • NPS delivered great insight into our customer base but was not the sole purpose of our purchase. We actually wanted an increase in user adoption rates which were not accomplished through our walkthroughs.
Anonymous | TrustRadius Reviewer

Pricing Details

Horizn

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserIQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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