What users are saying about
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Top Rated
314 Ratings
5 Ratings

Hotjar

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Top Rated
314 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • UserReplay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.8

Hotjar

88%
104 Ratings
9.0

UserReplay

90%
2 Ratings

Likelihood to Renew

5.1

Hotjar

51%
2 Ratings

UserReplay

N/A
0 Ratings

Usability

9.6

Hotjar

96%
6 Ratings

UserReplay

N/A
0 Ratings

Support Rating

9.6

Hotjar

96%
4 Ratings

UserReplay

N/A
0 Ratings

Ease of integration

9.0

Hotjar

90%
2 Ratings

UserReplay

N/A
0 Ratings

Likelihood to Recommend

Contentsquare

Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
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UserReplay

UserReplay's interface is very well designed which makes it great for cross-collaboration across different teams. In our use case, we have members from product, design, marketing, and customer service who all can access and use the platform in a way that suits their goals. Moreover, session replays and collecting user feedback are two areas where we feel we get the most out of this platform.
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Pros

Contentsquare

  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
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UserReplay

  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
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Cons

Contentsquare

  • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
  • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
  • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
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UserReplay

  • Small bugs within the platform
  • There could be more advanced analytics in the dashboard
  • Customer service could be quicker to respond
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Pricing Details

Hotjar

Starting Price

$0 2k pageviews/per day

Editions & Modules

Hotjar editions and modules pricing
EditionModules
Basic01
Plus39.002
Business993

Footnotes

  1. 2k pageviews/per day
  2. 10k pageviews per day/per month
  3. 20k pageviews per day/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

UserReplay

Starting Price

Editions & Modules

UserReplay editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Contentsquare

    Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
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    UserReplay

    No answers on this topic

    Usability

    Contentsquare

    So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
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    UserReplay

    No answers on this topic

    Support Rating

    Contentsquare

    Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
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    UserReplay

    No answers on this topic

    Alternatives Considered

    Contentsquare

    HotJar was selected for a few reasons:
    • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
    • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
    • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
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    UserReplay

    Very well, a similar but different system
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    Return on Investment

    Contentsquare

    • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
    • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
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    UserReplay

    • Quicker bug fixes
    • Quicker issue detection
    • More direct user feedback and communication
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    Screenshots

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