What users are saying about
5 Ratings
14 Ratings
5 Ratings
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Score 10 out of 100
14 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration

Cloud PBX

10.0

HotTelecom

100%
8.1

JustCall

81%
HotTelecom ranks higher in 3/4 features

Hosted PBX

10.0
100%
5 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
5 Ratings
8.4
84%
6 Ratings

Call reports

10.0
100%
5 Ratings
7.8
78%
7 Ratings

Directory of employee names

N/A
0 Ratings
8.2
82%
5 Ratings

Call Management

10.0

HotTelecom

100%
8.3

JustCall

83%
HotTelecom ranks higher in 5/5 features

Answering rules

10.0
100%
5 Ratings
8.2
82%
7 Ratings

Call recording

10.0
100%
5 Ratings
7.8
78%
6 Ratings

Call park

10.0
100%
5 Ratings
8.2
82%
6 Ratings

Call screening

10.0
100%
5 Ratings
8.6
86%
6 Ratings

Message alerts

10.0
100%
5 Ratings
8.6
86%
6 Ratings

VoIP system collaboration

9.0

HotTelecom

90%
8.5

JustCall

85%
HotTelecom ranks higher in 1/1 features

Audio conferencing

9.0
90%
5 Ratings
8.5
85%
6 Ratings

Mobile apps

HotTelecom

Feature Set Not Supported
N/A
9.3

JustCall

93%
JustCall ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.3
93%
3 Ratings

Mobile app for Android

N/A
0 Ratings
9.3
93%
4 Ratings

Attribute Ratings

  • HotTelecom is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

HotTelecom

100%
5 Ratings
8.2

JustCall

82%
7 Ratings

Support Rating

9.8

HotTelecom

98%
8 Ratings

JustCall

N/A
0 Ratings

Likelihood to Recommend

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
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SaaS Labs

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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Pros

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
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SaaS Labs

  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
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Cons

Beta Company

  • Video calling is not available as a feature.
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SaaS Labs

  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
Read full review

Pricing Details

HotTelecom

Starting Price

$0

Editions & Modules

HotTelecom editions and modules pricing
EditionModules
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 72
Toll-free (800) numberfrom 73
Virtual PBX654
Virtual fax number305

Footnotes

  1. Monthly fee + connection fee
  2. Monthly fee + connection fee
  3. Monthly fee + connection fee
  4. Monthly fee
  5. Monthly fee + connection fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

JustCall

Starting Price

$30 per month per user

Editions & Modules

JustCall editions and modules pricing
EditionModules
Basic$30.001
CustomPricing available on request2
Premium$60.003

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

Support Rating

Beta Company

We are totally satisfied with help Customer Support. They were quick and responsive
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SaaS Labs

No answers on this topic

Alternatives Considered

Beta Company

No answers on this topic

SaaS Labs

It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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Return on Investment

Beta Company

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
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SaaS Labs

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
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Screenshots

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