HouseCall Pro vs. imeetify vs. Mhelpdesk

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

Incentivized

It is well suited for external meeting set up where different calendars can easily be synced up making it easy for the clients as well to attend meetings The problem is with the external API that it does not support especially with different collaboration soft wares. Can be better with different operation systems.

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• Proper sync with all the calendars
• Available for all the time zones
• Easy interface

Incentivized

• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• Job costing
• QBO integration
• Reporting

Incentivized

• Home applications
• Colour palate can be more user friendly
• Available in different language, especially Japanese.

Incentivized

• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

Incentivized

The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

Much easier to use.

Incentivized

imeetify is easy to use and user-friendly. The interface is super cool and attracts users. Saves a lot of time, less adoption required, easy to sync with all calendars, easy to renew, less confusing. more time saving, and more focus on productivity rather than on operational stuff. The menu is simple and easy to navigate.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• Time saving and made KPI achievable easy.
• Less coordination
• Feasibility

Incentivized

• It has overall been positive

Incentivized