What users are saying about
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Top Rated
1076 Ratings
4 Ratings

HubSpot CRM

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Top Rated
1076 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
IRIS CRM
9.2
Customer data management / contact management
HubSpot CRM
8.7
IRIS CRM
9.6
Workflow management
HubSpot CRM
7.8
IRIS CRM
9.6
Territory management
HubSpot CRM
7.2
IRIS CRM
9.0
Opportunity management
HubSpot CRM
8.1
IRIS CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
IRIS CRM
8.7
Contract management
HubSpot CRM
7.8
IRIS CRM
9.7
Quote & order management
HubSpot CRM
7.8
IRIS CRM
9.0
Interaction tracking
HubSpot CRM
8.3
IRIS CRM
9.1
Channel / partner relationship management
HubSpot CRM
7.5
IRIS CRM
9.0

Customer Service & Support

HubSpot CRM
7.3
IRIS CRM
9.2
Case management
HubSpot CRM
7.3
IRIS CRM
9.7
Call center management
HubSpot CRM
7.1
IRIS CRM
9.0
Help desk management
HubSpot CRM
7.6
IRIS CRM
9.0

Marketing Automation

HubSpot CRM
8.6
IRIS CRM
9.5
Lead management
HubSpot CRM
8.5
IRIS CRM
9.4
Email marketing
HubSpot CRM
8.6
IRIS CRM
9.5

CRM Project Management

HubSpot CRM
7.6
IRIS CRM
9.3
Task management
HubSpot CRM
8.2
IRIS CRM
9.7
Billing and invoicing management
HubSpot CRM
6.7
IRIS CRM
8.9
Reporting
HubSpot CRM
7.9
IRIS CRM
9.3

CRM Reporting & Analytics

HubSpot CRM
7.8
IRIS CRM
9.1
Forecasting
HubSpot CRM
7.9
IRIS CRM
9.6
Pipeline visualization
HubSpot CRM
8.0
IRIS CRM
9.3
Customizable reports
HubSpot CRM
7.5
IRIS CRM
8.4

Customization

HubSpot CRM
7.7
IRIS CRM
9.0
Custom fields
HubSpot CRM
8.2
IRIS CRM
8.7
Custom objects
HubSpot CRM
7.7
IRIS CRM
9.4
Scripting environment
HubSpot CRM
6.8
IRIS CRM
9.0
API for custom integration
HubSpot CRM
7.9
IRIS CRM
9.0

Security

HubSpot CRM
8.3
IRIS CRM
9.3
Single sign-on capability
HubSpot CRM
8.3
IRIS CRM
9.6
Role-based user permissions
HubSpot CRM
8.3
IRIS CRM
9.0

Social CRM

HubSpot CRM
7.8
IRIS CRM
9.5
Social data
HubSpot CRM
7.7
IRIS CRM
10.0
Social engagement
HubSpot CRM
7.8
IRIS CRM
9.0

Integrations with 3rd-party Software

HubSpot CRM
7.9
IRIS CRM
9.8
Marketing automation
HubSpot CRM
8.2
IRIS CRM
10.0
Compensation management
HubSpot CRM
7.7
IRIS CRM
9.5

Platform

HubSpot CRM
6.7
IRIS CRM
8.6
Mobile access
HubSpot CRM
6.7
IRIS CRM
8.6

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

IRIS CRM

  • IRIS CRM is a specific application and we recently switched from other software to this and we have no regrets. We can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it.
  • We highly admire the quality of the people that are in its support team since they are highly responsive.
  • Its reports contain many details and are much cleaner than our previous experience. Dialer/dialer metrics is another component that is helpful along with the scheduling feature.
Lisa-jess Brown | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

IRIS CRM

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

IRIS CRM

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
This software does give significant benefit to our company.
Lisa-jess Brown | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

IRIS CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

IRIS CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
IRIS CRM
9.4

Likelihood to Renew

HubSpot CRM
9.1
IRIS CRM

Usability

HubSpot CRM
8.5
IRIS CRM
9.0

Support Rating

HubSpot CRM
8.3
IRIS CRM
9.0

Implementation Rating

HubSpot CRM
9.1
IRIS CRM

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