What users are saying about
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Top Rated
2617 Ratings
7 Ratings

HubSpot CRM

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Top Rated
2617 Ratings
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Score 8.4 out of 100
7 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • IRIS CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.2

HubSpot CRM

82%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
818 Ratings
9.0
90%
2 Ratings

Workflow management

8.5
85%
793 Ratings
10.0
100%
2 Ratings

Territory management

7.4
74%
184 Ratings
9.0
90%
2 Ratings

Opportunity management

8.4
84%
763 Ratings
9.0
90%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
811 Ratings
9.0
90%
2 Ratings

Contract management

7.9
79%
185 Ratings
10.0
100%
2 Ratings

Quote & order management

8.1
81%
522 Ratings
9.0
90%
2 Ratings

Interaction tracking

8.7
87%
788 Ratings
9.0
90%
2 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings
9.0
90%
2 Ratings

Customer Service & Support

7.8

HubSpot CRM

78%
9.3

IRIS CRM

93%
IRIS CRM ranks higher in 3/3 features

Case management

8.1
81%
503 Ratings
10.0
100%
2 Ratings

Call center management

7.7
77%
441 Ratings
9.0
90%
1 Rating

Help desk management

7.7
77%
466 Ratings
9.0
90%
2 Ratings

Marketing Automation

8.8

HubSpot CRM

88%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Lead management

8.7
87%
705 Ratings
9.9
99%
2 Ratings

Email marketing

8.8
88%
701 Ratings
9.0
90%
1 Rating

CRM Project Management

8.0

HubSpot CRM

80%
9.0

IRIS CRM

90%
IRIS CRM ranks higher in 3/3 features

Task management

8.4
84%
732 Ratings
10.0
100%
2 Ratings

Billing and invoicing management

7.2
72%
356 Ratings
8.1
81%
2 Ratings

Reporting

8.2
82%
685 Ratings
9.0
90%
2 Ratings

CRM Reporting & Analytics

8.2

HubSpot CRM

82%
8.7

IRIS CRM

87%
IRIS CRM ranks higher in 2/3 features

Forecasting

7.7
77%
584 Ratings
9.0
90%
2 Ratings

Pipeline visualization

8.4
84%
708 Ratings
9.0
90%
2 Ratings

Customizable reports

8.3
83%
692 Ratings
8.0
80%
2 Ratings

Customization

7.9

HubSpot CRM

79%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 4/4 features

Custom fields

8.6
86%
716 Ratings
9.0
90%
2 Ratings

Custom objects

8.5
85%
607 Ratings
9.9
99%
2 Ratings

Scripting environment

6.3
63%
133 Ratings
9.0
90%
2 Ratings

API for custom integration

8.3
83%
488 Ratings
9.0
90%
2 Ratings

Security

8.7

HubSpot CRM

87%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Single sign-on capability

8.7
87%
607 Ratings
10.0
100%
2 Ratings

Role-based user permissions

8.7
87%
652 Ratings
9.0
90%
2 Ratings

Social CRM

8.0

HubSpot CRM

80%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Social data

7.9
79%
478 Ratings
10.0
100%
1 Rating

Social engagement

8.1
81%
474 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.2

HubSpot CRM

82%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Marketing automation

8.6
86%
529 Ratings
10.0
100%
1 Rating

Compensation management

7.9
79%
329 Ratings
9.0
90%
1 Rating

Platform

7.6

HubSpot CRM

76%
8.0

IRIS CRM

80%
IRIS CRM ranks higher in 1/1 features

Mobile access

7.6
76%
616 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • IRIS CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.7

HubSpot CRM

87%
863 Ratings
10.0

IRIS CRM

100%
2 Ratings

Likelihood to Renew

8.8

HubSpot CRM

88%
10 Ratings

IRIS CRM

N/A
0 Ratings

Usability

8.8

HubSpot CRM

88%
765 Ratings
9.0

IRIS CRM

90%
1 Rating

Support Rating

8.3

HubSpot CRM

83%
21 Ratings
9.0

IRIS CRM

90%
1 Rating

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings

IRIS CRM

N/A
0 Ratings

Likelihood to Recommend

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
Read full review

Integrated Reporting Is Simple, LLC.

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Read full review

Pros

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

Integrated Reporting Is Simple, LLC.

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
Read full review

Cons

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

Integrated Reporting Is Simple, LLC.

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
Read full review

Pricing Details

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

IRIS CRM

Starting Price

$0

Editions & Modules

IRIS CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Integrated Reporting Is Simple, LLC.

    No answers on this topic

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Integrated Reporting Is Simple, LLC.

    It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
    Read full review

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Integrated Reporting Is Simple, LLC.

    It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
    Read full review

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Integrated Reporting Is Simple, LLC.

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Integrated Reporting Is Simple, LLC.

    By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Integrated Reporting Is Simple, LLC.

    • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
    • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
    • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
    Read full review

    Screenshots

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