What users are saying about
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Top Rated
1477 Ratings
6 Ratings

HubSpot CRM

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Top Rated
1477 Ratings
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Score 8.4 out of 100
6 Ratings
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Score 8 out of 100

Likelihood to Recommend

HubSpot CRM

If the client has a convoluted sales process and poor data management, we highly recommended using HubSpot [CRM] to start getting on top of your client information. The truth of the matter is that it's not a one size fits all type program; there [are] certain companies that maybe don't merit the complexity of a tool like HubSpot [CRM] but each use case is different. If organization and actionable insight are important factors, it naturally makes sense to have a discussion.
Mathew Hrappstead | TrustRadius Reviewer

Sellsy

We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
David Hogan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.1
Sellsy
Customer data management / contact management
HubSpot CRM
8.7
Sellsy
Workflow management
HubSpot CRM
8.2
Sellsy
Territory management
HubSpot CRM
7.2
Sellsy
Opportunity management
HubSpot CRM
8.4
Sellsy
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.6
Sellsy
Contract management
HubSpot CRM
7.9
Sellsy
Quote & order management
HubSpot CRM
7.9
Sellsy
Interaction tracking
HubSpot CRM
8.6
Sellsy
Channel / partner relationship management
HubSpot CRM
7.3
Sellsy

Customer Service & Support

HubSpot CRM
7.7
Sellsy
Case management
HubSpot CRM
7.8
Sellsy
Call center management
HubSpot CRM
7.5
Sellsy
Help desk management
HubSpot CRM
7.9
Sellsy

Marketing Automation

HubSpot CRM
8.8
Sellsy
Lead management
HubSpot CRM
8.7
Sellsy
Email marketing
HubSpot CRM
8.8
Sellsy

CRM Project Management

HubSpot CRM
8.0
Sellsy
Task management
HubSpot CRM
8.4
Sellsy
Billing and invoicing management
HubSpot CRM
7.3
Sellsy
Reporting
HubSpot CRM
8.2
Sellsy

CRM Reporting & Analytics

HubSpot CRM
8.1
Sellsy
Forecasting
HubSpot CRM
8.1
Sellsy
Pipeline visualization
HubSpot CRM
8.3
Sellsy
Customizable reports
HubSpot CRM
7.9
Sellsy

Customization

HubSpot CRM
7.9
Sellsy
Custom fields
HubSpot CRM
8.4
Sellsy
Custom objects
HubSpot CRM
8.3
Sellsy
Scripting environment
HubSpot CRM
6.5
Sellsy
API for custom integration
HubSpot CRM
8.3
Sellsy

Security

HubSpot CRM
8.6
Sellsy
Single sign-on capability
HubSpot CRM
8.7
Sellsy
Role-based user permissions
HubSpot CRM
8.5
Sellsy

Social CRM

HubSpot CRM
7.8
Sellsy
Social data
HubSpot CRM
7.8
Sellsy
Social engagement
HubSpot CRM
7.7
Sellsy

Integrations with 3rd-party Software

HubSpot CRM
8.3
Sellsy
Marketing automation
HubSpot CRM
8.4
Sellsy
Compensation management
HubSpot CRM
8.3
Sellsy

Platform

HubSpot CRM
7.2
Sellsy
Mobile access
HubSpot CRM
7.2
Sellsy

Pros

HubSpot CRM

  • It is incredibly easy to configure, teach, and use.
  • The email templates and snippets save lots of time and help maintain a consistent message regardless of the user.
  • Email sequences are a nice way to make sure your message gets out on time and appropriately.
  • The visibility of what documents and information is being consumed and what isn't making an impact.
Anonymous | TrustRadius Reviewer

Sellsy

  • Appealing Design
  • Easy to prepare invoices and send them
  • Good tracking system
  • Friendly support staff
Pascal Guignard | TrustRadius Reviewer

Cons

HubSpot CRM

  • They don't allow automatic timezoning to let SDR's quickly know what time zone they're calling into
  • The phone app it glitchy and almost not worth downloading
  • A lot of what I believe should be base functionality, is not in the free version, but is paywalled. And sometimes behind very high paywalls
Anonymous | TrustRadius Reviewer

Sellsy

  • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
  • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
James DeRosa | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.4
Based on 6 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Sellsy

Sellsy 9.0
Based on 1 answer
Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
David Hogan | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.7
Based on 281 answers
Easy to use. Not too complicated and the mobile App is also great. I know other CRM tools and they have too many functions and a bad menu at all. HubSpot is directly usable and the integration in O365 is awesome and easy to activate. We could add all fields we need for our company and also work with different sales teams with HubSpot!
Anonymous | TrustRadius Reviewer

Sellsy

Sellsy 7.2
Based on 3 answers
There is room for improvement.
Pascal Guignard | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sellsy

Sellsy 9.0
Based on 1 answer
We have not yet experienced any down time with sellsy.
David Hogan | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Sellsy

Sellsy 6.0
Based on 1 answer
Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
David Hogan | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.2
Based on 17 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Sellsy

Sellsy 6.0
Based on 1 answer
Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
David Hogan | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Sellsy

Sellsy 7.0
Based on 1 answer
If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
David Hogan | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

We're using an old version of Microsoft CRM (on Prem). It is difficult to use, has no graphical interface, regularly crashes or boots users out, even when actively entering data. Dashboards in our implementation are nonexistent. System changes are impossible. There is no workflow for tasks. Adoption is poor at my company. In a prior life, I used Salesforce.com. My company had a fairly well-done implementation of Salesforce, and it was maintained by an expert administrator. Dashboarding was still difficult, and without an onsite expert (who started a year after I began using Salesforce) the product was very difficult to use and adoption was poor.
Anonymous | TrustRadius Reviewer

Sellsy

For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
Laurence Vaurie | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sellsy

Sellsy 10.0
Based on 1 answer
The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
David Hogan | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Allows me to send out the number of emails I need each week (500) with ease compared to doing all of that manually-- more emails means more email bookings so more, clients.
  • Shorter deal cycles-- lets you maintain velocity and access materials quickly.
  • Give visibility into where we stand today and where we need to go to hit our goals.
Alex Giarrusso | TrustRadius Reviewer

Sellsy

  • It helped us look and operate professionally even though we had started out of our homes. That's huge.
James DeRosa | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Sellsy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sellsy Editions & Modules

Edition
Sellsy$44.901
Staff member access$10.002
CRM pipelines license$10.002
Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.003
Project management; Marketing; Inventory management$20.003
  1. Administrator access
  2. Per User per Month
  3. Per Month [Unlimited Users]
Additional Pricing Details
Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.6
Sellsy
7.0

Likelihood to Renew

HubSpot CRM
9.4
Sellsy
9.0

Usability

HubSpot CRM
8.7
Sellsy
7.2

Reliability and Availability

HubSpot CRM
Sellsy
9.0

Performance

HubSpot CRM
Sellsy
6.0

Support Rating

HubSpot CRM
8.2
Sellsy
6.0

Implementation Rating

HubSpot CRM
9.1
Sellsy
7.0

Scalability

HubSpot CRM
Sellsy
10.0

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