HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.
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OfficeSpace Software
Score 8.0 out of 10
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OfficeSpace Software offers their workspace management and room booking platform, featuring room planning with mobile visual directory, the Move Manager room and space change scheduler and planning tool, the Request Manager facilities app, and other features.
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
It is perfect for hybrid work. If there are no assigned desks, you can book a desk for however long you need to use it. It tells you which desks are occupied and by whom so you can know where to book a desk.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Useability is right up there, some of the graphics seem a little outdated and could be updated, but navigating the maps and models is easy and you get a really clear view of the different buildings and levels within those buildings. Overall, as a user this a great tool!
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Support is happy to help at any time. If there are bulk tasks, they are more than willing to do them for you. The staff is super-friendly, and they like to check with you occasionally to let you know about feature updates. I have never hesitated to contact them with any of my needs and questions.
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
I felt OfficeSpace met the needs of our company. Other competitors had features that our company would not use so why pay more for something you are not going to use? I truly like the idea of being in the cloud. Bugs are fixed quickly and it is very easy to get on line with support to review a problem to quickly learn a new feature.
Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
