i-doit vs. ServiceNow IT Asset Management

Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Asset management
• Intuitive
• Reliable

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• No disdain In any manner.
• Has a beautiful UI.
• Has basic editing functions that enables IT companies to have efficient Infrastructure Management.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

i-doit is way more robust than Lansweeper, and has a cleaner interface.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Lets you run a relationship-based CMDB model for service modeling and visualization.
• It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
• Gives quick solutions on how to troubleshoot networks.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized