IBM Case Manager vs. Nuxeo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Case Manager
Score 10.0 out of 10
N/A
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
Nuxeo
Score 7.5 out of 10
N/A
The Hyland Nuxeo Platform is a cloud-native, cloud-first, scalable solution which utilizes automation technologies to improve efficiencies, increase accuracy, and provide its capabilities. With it’s low-code technology, organizations can implement Hyland’s Nuxeo Platform with customizable features that allow organizations to develop a creative workflow. Employees can then create, tag, organize, and share dynamic content, including rich media and 3D digital assets and their metadata to be used in…N/A
Pricing
IBM Case ManagerNuxeo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Case ManagerNuxeo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
IBM Case ManagerNuxeo
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
IBM Case Manager
-
Ratings
Nuxeo
8.0
23 Ratings
3% below category average
Content capture & imaging00 Ratings8.220 Ratings
File sync, storage & archiving00 Ratings8.123 Ratings
Document management00 Ratings8.221 Ratings
Records management00 Ratings8.120 Ratings
Content search & retrieval00 Ratings8.122 Ratings
Enterprise content collaboration00 Ratings7.818 Ratings
Content publishing & creation00 Ratings8.022 Ratings
Security, risk management & information governance00 Ratings7.419 Ratings
Contract lifecycle management00 Ratings8.216 Ratings
Automated workflows00 Ratings8.223 Ratings
Artificial intelligence00 Ratings7.317 Ratings
Mobile support00 Ratings7.115 Ratings
Integration00 Ratings8.720 Ratings
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IBM Case ManagerNuxeo
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Medium-sized Companies
Salesforce Service Cloud
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MediaValet
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Score 9.9 out of 10
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Score 9.9 out of 10
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User Ratings
IBM Case ManagerNuxeo
Likelihood to Recommend
8.0
(1 ratings)
7.5
(23 ratings)
Usability
-
(0 ratings)
6.7
(12 ratings)
Performance
-
(0 ratings)
7.5
(12 ratings)
Support Rating
-
(0 ratings)
6.6
(11 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
7.4
(12 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
IBM Case ManagerNuxeo
Likelihood to Recommend
IBM
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
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Hyland Software
Nuxeo works very well for us as a Digital Media Asset Management tool. I understand given its flexibility, it has also been used for managing insurance claims. It seems to be well suited for uses where some customization is required, yet there is a desire to leverage best practices, reusable code components.
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Pros
IBM
  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
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Hyland Software
  • The platform has Lots of option to protect assets, review and share with the required people.
  • It provides a seamless transition from SharePoint which is extremely useful for our business as we have tons of data stored on SharePoint.
  • It is a powerful tool, especially for searching - since the indexing is super fast unlike other platforms.
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Cons
IBM
  • Integration with IBM BPM.
  • Integration with Cloud
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Hyland Software
  • Public documentation - it has some + public forums, but we felt more is needed
  • Back-end management - the web UI is fancy, but it sometimes translates to some tough to understand implementations
  • Starting sequence of on-premise installations - Java gibberish in the logs; sifting is required to identify real issues from acceptable ones
  • No built-in monitoring and performance alerting
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Usability
IBM
No answers on this topic
Hyland Software
Nuxeo provides a
WebUI that they are always improving based on customer feedback. The interface is designed with flexibility in
mind - this means that it must be customized to the business's use case before
it can achieve its maximum usability.

The Nuxeo Studio
interface provides developers and administrators the building blocks to achieve
much of this customization - they just need to put the building blocks together
in ways that best meet the end users' needs.
The API and SDKs allow for more advanced customization.
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Performance
IBM
No answers on this topic
Hyland Software
This is something that we have struggled with a bit. We push the boundaries of Nuxeo in this area, both with the number of assets and the size of assets. We have a lot of large, long videos, and we are continually tuning performance in this area.
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Support Rating
IBM
No answers on this topic
Hyland Software
Nuxeo support is very willing to help whenever there is an issue. We have a weekly touchbase with someone from the Nuxeo team that we discuss any development issues with, and there is an open line of communication between our team and the Nuxeo team. They have been supporting us phenomenally, every step of the way.
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In-Person Training
IBM
No answers on this topic
Hyland Software
I attended instructor-led trainings at a couple of points when I was first beginning to serve as project manager on Nuxeo projects. The first one that I attended was meant for business users and decision-makers. The second one was meant for system administrators. The first one provided a great introduction, through demos, of how Nuxeo could be adapted to very different business use cases. The second one, like many instructor-led trainings, was meant for users of a variety of skill levels, and so it could be a bit slow at times for students with a stronger technical background, but the instructor was able to include more advanced components as well.
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Online Training
IBM
No answers on this topic
Hyland Software
Nuxeo University provides an ideal starting point for developers and system administrators who are new to the Nuxeo platform. So, in terms of online training for developers and administrators, the learning paths are definitely available. In terms of training for end users: keep in mind that Nuxeo is a foundation with building blocks - what you do with those building blocks is up to you and depends on your business's specific use cases. For this reason, end-user training is largely up to you because it will need to depend on how you've built and configured the system. That said, I've seen the companies that I've worked with configure the system based largely on end-user input, and so it has fit very closely with what those users wanted to do and how they wanted to do it. In cases where elements of the UI weren't fitting quite right with what users naturally wanted to do, based on their process flows, we've often found it easy enough to adapt the UI to the users, rather than using training to adapt the users to the UI.
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Implementation Rating
IBM
No answers on this topic
Hyland Software
The technical support team of the Nuxeo was always on the go to help us. Being an IT technician, I haven't faced any such issue, but the problem was that it took much longer than anticipated. Otherwise, we didn't need to get other implementation partners to help us in its implementation.
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Alternatives Considered
IBM
IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
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Hyland Software
It is built on open-source technologies. A very small footprint is required to run it. It can be run in a cloud and utilize the power of cloud services, unlike other competitors.
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Return on Investment
IBM
  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
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Hyland Software
  • Excellent management of curriculum content so we know where, when, and how it is used.
  • Reuse of content is a big use case and Nuxeo manages content, so we can do it.
  • Roles are very flexible and allow us to actively manage users, contractors, and administrators.
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ScreenShots

Nuxeo Screenshots

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