What users are saying about
Top Rated
43 Ratings
15 Ratings
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Score 9.4 out of 100
Top Rated
43 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Enterprise Content Management

    IBM Case Manager

    Feature Set Not Supported
    N/A
    8.0

    Nuxeo

    80%
    Nuxeo ranks higher in 13/13 features

    Content capture & imaging

    N/A
    0 Ratings
    8.2
    82%
    20 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    8.1
    81%
    23 Ratings

    Document management

    N/A
    0 Ratings
    8.3
    83%
    21 Ratings

    Records management

    N/A
    0 Ratings
    8.1
    81%
    20 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    8.2
    82%
    22 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    7.8
    78%
    18 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    7.9
    79%
    22 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    7.4
    74%
    19 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    8.2
    82%
    16 Ratings

    Automated workflows

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    Artificial intelligence

    N/A
    0 Ratings
    7.3
    73%
    17 Ratings

    Mobile support

    N/A
    0 Ratings
    7.2
    72%
    15 Ratings

    Integration

    N/A
    0 Ratings
    8.8
    88%
    20 Ratings

    Attribute Ratings

    • IBM Case Manager is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    IBM Case Manager

    80%
    1 Rating
    7.6

    Nuxeo

    76%
    23 Ratings

    Usability

    IBM Case Manager

    N/A
    0 Ratings
    6.8

    Nuxeo

    68%
    12 Ratings

    Performance

    IBM Case Manager

    N/A
    0 Ratings
    7.4

    Nuxeo

    74%
    12 Ratings

    Support Rating

    IBM Case Manager

    N/A
    0 Ratings
    7.5

    Nuxeo

    75%
    11 Ratings

    In-Person Training

    IBM Case Manager

    N/A
    0 Ratings
    7.3

    Nuxeo

    73%
    1 Rating

    Online Training

    IBM Case Manager

    N/A
    0 Ratings
    8.2

    Nuxeo

    82%
    1 Rating

    Implementation Rating

    IBM Case Manager

    N/A
    0 Ratings
    7.5

    Nuxeo

    75%
    12 Ratings

    Configurability

    IBM Case Manager

    N/A
    0 Ratings
    9.1

    Nuxeo

    91%
    2 Ratings

    Likelihood to Recommend

    IBM

    It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
    Read full review

    Hyland Software

    Nuxeo works very well for us as a Digital Media Asset Management tool. I understand given its flexibility, it has also been used for managing insurance claims. It seems to be well suited for uses where some customization is required, yet there is a desire to leverage best practices, reusable code components.
    Read full review

    Pros

    IBM

    • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
    • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
    • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
    Read full review

    Hyland Software

    • The platform has Lots of option to protect assets, review and share with the required people.
    • It provides a seamless transition from SharePoint which is extremely useful for our business as we have tons of data stored on SharePoint.
    • It is a powerful tool, especially for searching - since the indexing is super fast unlike other platforms.
    Read full review

    Cons

    IBM

    • Integration with IBM BPM.
    • Integration with Cloud
    Read full review

    Hyland Software

    • Public documentation - it has some + public forums, but we felt more is needed
    • Back-end management - the web UI is fancy, but it sometimes translates to some tough to understand implementations
    • Starting sequence of on-premise installations - Java gibberish in the logs; sifting is required to identify real issues from acceptable ones
    • No built-in monitoring and performance alerting
    Read full review

    Pricing Details

    IBM Case Manager

    Starting Price

    Editions & Modules

    IBM Case Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Nuxeo

      Starting Price

      Editions & Modules

      Nuxeo editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Pricing Info

        Usability

        IBM

        No answers on this topic

        Hyland Software

        Nuxeo provides a
        WebUI that they are always improving based on customer feedback. The interface is designed with flexibility in
        mind - this means that it must be customized to the business's use case before
        it can achieve its maximum usability.

        The Nuxeo Studio
        interface provides developers and administrators the building blocks to achieve
        much of this customization - they just need to put the building blocks together
        in ways that best meet the end users' needs.
        The API and SDKs allow for more advanced customization.
        Read full review

        Performance

        IBM

        No answers on this topic

        Hyland Software

        This is something that we have struggled with a bit. We push the boundaries of Nuxeo in this area, both with the number of assets and the size of assets. We have a lot of large, long videos, and we are continually tuning performance in this area.
        Read full review

        Support Rating

        IBM

        No answers on this topic

        Hyland Software

        Nuxeo support is very willing to help whenever there is an issue. We have a weekly touchbase with someone from the Nuxeo team that we discuss any development issues with, and there is an open line of communication between our team and the Nuxeo team. They have been supporting us phenomenally, every step of the way.
        Read full review

        In-Person Training

        IBM

        No answers on this topic

        Hyland Software

        I attended instructor-led trainings at a couple of points when I was first beginning to serve as project manager on Nuxeo projects. The first one that I attended was meant for business users and decision-makers. The second one was meant for system administrators. The first one provided a great introduction, through demos, of how Nuxeo could be adapted to very different business use cases. The second one, like many instructor-led trainings, was meant for users of a variety of skill levels, and so it could be a bit slow at times for students with a stronger technical background, but the instructor was able to include more advanced components as well.
        Read full review

        Online Training

        IBM

        No answers on this topic

        Hyland Software

        Nuxeo University provides an ideal starting point for developers and system administrators who are new to the Nuxeo platform. So, in terms of online training for developers and administrators, the learning paths are definitely available. In terms of training for end users: keep in mind that Nuxeo is a foundation with building blocks - what you do with those building blocks is up to you and depends on your business's specific use cases. For this reason, end-user training is largely up to you because it will need to depend on how you've built and configured the system. That said, I've seen the companies that I've worked with configure the system based largely on end-user input, and so it has fit very closely with what those users wanted to do and how they wanted to do it. In cases where elements of the UI weren't fitting quite right with what users naturally wanted to do, based on their process flows, we've often found it easy enough to adapt the UI to the users, rather than using training to adapt the users to the UI.
        Read full review

        Implementation Rating

        IBM

        No answers on this topic

        Hyland Software

        The technical support team of the Nuxeo was always on the go to help us. Being an IT technician, I haven't faced any such issue, but the problem was that it took much longer than anticipated. Otherwise, we didn't need to get other implementation partners to help us in its implementation.
        Read full review

        Alternatives Considered

        IBM

        IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
        Read full review

        Hyland Software

        It is built on open-source technologies. A very small footprint is required to run it. It can be run in a cloud and utilize the power of cloud services, unlike other competitors.
        Read full review

        Return on Investment

        IBM

        • We have been seeing organizations who implemented ICM had faster processing of their transactions.
        • We have been seeing organizations who implemented ICM found improved customer service
        Read full review

        Hyland Software

        • Excellent management of curriculum content so we know where, when, and how it is used.
        • Reuse of content is a big use case and Nuxeo manages content, so we can do it.
        • Roles are very flexible and allow us to actively manage users, contractors, and administrators.
        Read full review

        Screenshots

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