IBM Cloud Continuous Delivery vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Cloud Continuous Delivery
Score 8.4 out of 10
N/A
IBM Cloud Continuous Delivery, available on IBM Cloud, allows users to provision an integrated toolchain using customizable, shareable templates with tools from IBM, third parties and open source. Automate builds and tests with Tekton-based delivery pipelines, and control quality with analytics.
$0
ServiceNow DevOps
Score 8.6 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
IBM Cloud Continuous DeliveryServiceNow DevOps
Editions & Modules
Lite
$0.00
Professional
$35.00
Authorized user per month
No answers on this topic
Offerings
Pricing Offerings
IBM Cloud Continuous DeliveryServiceNow DevOps
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Cloud Continuous DeliveryServiceNow DevOps
Features
IBM Cloud Continuous DeliveryServiceNow DevOps
Project Management
Comparison of Project Management features of Product A and Product B
IBM Cloud Continuous Delivery
8.5
4 Ratings
12% above category average
ServiceNow DevOps
-
Ratings
Task Management8.24 Ratings00 Ratings
Resource Management8.04 Ratings00 Ratings
Gantt Charts8.33 Ratings00 Ratings
Scheduling8.84 Ratings00 Ratings
Support for Agile Methodology8.04 Ratings00 Ratings
Support for Waterfall Methodology7.63 Ratings00 Ratings
Document Management8.73 Ratings00 Ratings
Email integration8.63 Ratings00 Ratings
Mobile Access8.73 Ratings00 Ratings
Timesheet Tracking8.73 Ratings00 Ratings
Change request and Case Management8.63 Ratings00 Ratings
Budget and Expense Management8.33 Ratings00 Ratings
Search9.03 Ratings00 Ratings
Visual planning tools9.04 Ratings00 Ratings
Agile Development
Comparison of Agile Development features of Product A and Product B
IBM Cloud Continuous Delivery
7.6
6 Ratings
4% below category average
ServiceNow DevOps
-
Ratings
DevOps Tool Integrations8.66 Ratings00 Ratings
Code Review7.45 Ratings00 Ratings
Code Collaboration7.75 Ratings00 Ratings
Velocity Calculation6.84 Ratings00 Ratings
Dependencies and Blockers7.25 Ratings00 Ratings
Best Alternatives
IBM Cloud Continuous DeliveryServiceNow DevOps
Small Businesses
GitLab
GitLab
Score 8.7 out of 10
GitHub
GitHub
Score 9.1 out of 10
Medium-sized Companies
Planview AgilePlace
Planview AgilePlace
Score 8.6 out of 10
GitHub
GitHub
Score 9.1 out of 10
Enterprises
Planview AgilePlace
Planview AgilePlace
Score 8.6 out of 10
Perforce P4
Perforce P4
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Cloud Continuous DeliveryServiceNow DevOps
Likelihood to Recommend
8.5
(16 ratings)
9.0
(5 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
IBM Cloud Continuous DeliveryServiceNow DevOps
Likelihood to Recommend
IBM
It provides a cloud-based integrated development environment that integrates with other IBM Cloud services to provide a streamlined development workflow. This includes real-time collaboration and code sharing capabilities, making it easy for teams to work together on projects. This feature is very useful for our app to maintain the code
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
IBM
  • It contains the deployment templates which are much more time saving and is of great use.
  • This has the integration of the Cloud applications which makes the work much more convenient.
  • This is flexible when it comes to development, deployment, and delivery.
  • [It] also has a much more reasonable pricing.
  • Provides space for the data storage.
  • [IBM Cloud Developer Tools] also can support many useful tools.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
IBM
  • Its price is quite high and this made it unsuitable for us as we cannot afford such high rates.
  • Its Setup takes much longer time and this is frustrating.
  • Its interface needs to be improved and easy even for the Newbies.
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Likelihood to Renew
IBM
It's a great platform to develop, run, test and deploy the applications easily. And it makes very easier and secure the implementation of continuous delivery process. For first time and experts also can use this service so easily. Great service provided by the IBM Cloud Continuous Service. There are more services that helps a lot to work on it. Thanks a lot.
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ServiceNow
No answers on this topic
Usability
IBM
Nothing special to say : the UX is clear and simple.
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ServiceNow
No answers on this topic
Support Rating
IBM
In more than a year using the IBM Cloud Continuous Delivery tool, I haven't had any major complaints or problems. However, in the last month, IBM suffered from a couple of problems through several of its services, and for a short period of time, I couldn't deploy successfully my projects. The problem was brief and was quickly fixed.
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ServiceNow
No answers on this topic
Alternatives Considered
IBM
We chose IBM Cloud Developer Tools for multiple reasons. Cost, current infrastructure vendor list, and Cloud Operations team experience were key driving factors for us. Palo Alto's Prisma Cloud product was slick for sure but we found it more difficult to deploy and integrate with our current environment and applications
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
IBM
  • This has made the configuration files much easier to access.
  • Has made the commands more logical as well as easy for use and learning.
  • Contains great AI capabilities
  • The documentation needs improvement.
  • Error received from commands are pretty hard to understand.
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
Read full review
ScreenShots