IBM Cloud Virtual Servers for VPC vs. Rackspace Managed Hosting

One scenario that immediately came to my mind was large-scale data processing, IBM Cloud Virtual Servers is well-suited for organizations that require high-performance computing capabilities, particularly when processing large amounts of data. It can also be useful for companies or organizations that wish to migrate their workplace to the cloud and it may suite companies that have strict compliance requirements since the servers have robust security features.

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Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

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• Scalability: IBM Cloud Virtual Servers enable businesses to simply and quickly scale up or down the resources they require in response to changing business demands. This enables firms to respond to traffic spikes, requests for new services, or changes in business size without the need for additional hardware purchases or maintenance.
• Cost savings: By employing virtual servers in the cloud, enterprises can decrease capital expenditures for hardware and infrastructure while also lowering ongoing operational expenses by removing server maintenance and management costs. This can result in significant cost savings for enterprises, particularly those that need to raise or decrease their computer capacity fast and easily.
• High availability: IBM Cloud Virtual Servers is built with high availability in mind, giving enterprises the certainty that their applications and data will be available and accessible even if hardware fails or other disruptions occur. This assists enterprises in maintaining business continuity and lowering the chance of downtime, which is crucial for firms that rely on 24/7 access to their systems. Furthermore, IBM's comprehensive network and security features aid in the prevention of data breaches and other security risks, assuring the availability and reliability of their applications and data.

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• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• It would also be nice if there were more templates to choose from when creating a server. Right now there are only a few options, and we'd like to see more variety.
• We'd like to see the ability to create server groups. This would make it easier to manage a large number of servers since we could do all of the updates and management tasks for them at once.
• There doesn't seem to be a way to automatically install updates on all of the virtual servers. We have to go in and manually update each one, which can be time-consuming. It would be really nice if automatic updates can be done.

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• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

It has a flexible and affordable pricing, easy to configure and manage. It is easy to spawn one or multiple instances and have them up and running in no time

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If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

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The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

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Always available when you need an instance.

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Most of the instances work on hypervisors with good processors, but not all of them.

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It is adequate, but you need to be ready to argue your point - which is fair enough, I suppose, but being given the opposite of the benefit of the doubt every time does not necessarily result in an enjoyable user experience.

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In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

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We did not use IBM professional services to implement IBM Cloud Virtual Servers.

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IBM Cloud Virtual Servers offer more customization options than Amazon EC2, with the ability to select from a range of operating systems, storage types, and network configurations. IBM also provides a wide range of tools and services to help manage and optimize your virtual servers, including a web-based console, CLI, and API.

AWS EC2 is a more managed platform, with a focus on providing a simple and easy-to-use interface. Amazon provides a range of predefined instance types, each with different specs and pricing, to make it easy to find the right option for your needs. AWS also offers a number of management and monitoring tools, but these are often more basic than what is available from IBM.

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LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

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It worked well for us in the beginning, it works well for us when we have more instances.

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• Supports businesses who want compute power on demand (instances are ready within minutes).
• It can give you access to a 32-core CPU at $0.29 for short running or interruptible processes - enabling cost-efficient number crunching.
• Given me a taste of the powers of remote compute power for compilation and development.

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• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

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