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Virtual environment is helpful and scalable--but don't expect a ton of support
Updated March 14, 2023

Virtual environment is helpful and scalable--but don't expect a ton of support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud Virtual Servers for VPC

We mainly rely on IBM Cloud Virtual Services as a webs server and DNS for our client's websites, as well as our own, main company website. We also rely heavily on the Virtual Server for testing new features and finding bugs before deployment.
  • Manageable control of individual servers and DNS settings
  • Creating different profiles or identities so users can work on separate projects
  • The IBM Cost Calculator is a nice feature that shows the people at IBM have tried hard to think of extra features that B2B customers could benefit from
  • Developer-friendly infrastructure
  • We have not had a great experience with support. Other devs will know that it can be very nerve-racking to have clients bombarding you because of an issue that you need support's help to fix.
  • Documentation could definitely be helped. Maybe a better onboarding guide?
  • Dashboard is a bit slow and clunky
  • As far as ROI goes, I think it's been a great investment. Our deployments are smoother and our clients are happy with their websites' functionality.
  • As I mentioned before, getting in touch with Support can be a headache and so if you have angry clientele like we do, waiting on Support to get back to you (while you wait as the unfortunate middle man) can be frustrating.
  • Pay-as-you-use by the hour is useful for keeping costs low.
This is our first foray into the Virtual Servers world, so I cannot give an accurate comparison to any other services yet.
It's great for testing new projects and features and ensuring that the finished product (prior to deployment, of course!) is smooth, ready to go, and free of bugs. I also appreciate that you can set up different identities because it allows our users to log in and out as different people when necessary, for testing purposes. We appreciate the developer-friendly infrastructure as well.

IBM Cloud Virtual Servers for VPC Feature Ratings

Infrastructure-as-a-Service (IaaS)
7.7
Service-level Agreement (SLA) uptime
8
Dynamic scaling
2
Elastic load balancing
8
Pre-configured templates
10
Monitoring tools
10
Operating system support
6
Security controls
10

IBM Cloud Support and Implementation

We did not use IBM professional services to implement IBM Cloud Virtual Servers.
We have not utilized direct support from a customer support team at IBM; instead we rely on public forums for answers and troubleshooting.

IBM Cloud Virtual Servers Pricing, Time savings and Efficiency

IBM Cloud Virtual Servers for VPC Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Not kept informed
Slow Initial Response